Business Details
34 Years
experience
Emergency
services
Trusted Plumbing, Heating & Electrical Services in Southern California
Empire Cares has been serving Southern California since 1992, delivering expert plumbing, heating, air conditioning, and electrical services. Our team of certified professionals combines decades of experience with advanced training to address complex residential and commercial needs. We prioritize customer satisfaction through transparent pricing, 24/7 emergency support, and industry-leading guarantees, including a 100% satisfaction promise and a $250 no-frustration guarantee for timely service.Our commitment to safety, quality, and ethical practices ensures reliable solutions tailored to each client's unique requirements. With rigorous background checks and drug testing for all technicians, we provide peace of mind alongside technical excellence. From slab leak detection to HVAC installations, our focus remains on innovation, efficiency, and long-term client relationships built on trust and accountability.
Services
Plumbing Repair
HVAC Services
Electrical Repairs
Duct Cleaning
Water Heater Installation
Slab Leak Detection
Drain Cleaning
Commercial Lighting
Tankless Water Heaters
Indoor Air Quality
Details
- Year established: 1992
Highlights and features
- We offer 24/7 emergency service with a $250 guarantee for timely arrivals
- Our technicians undergo rigorous background checks and drug testing
- 100% satisfaction guarantee on all plumbing and HVAC repairs
- Factory-trained specialists for advanced electronic leak detection
- Free estimates and upfront pricing with no hidden fees
Associations and certifications
- Comfort Certified
What people say
Professional technicians
Prompt service
Clear explanations
Reliable guarantees
Thorough repairs
Services
Plumbing Repair
Our licensed plumbers specialize in comprehensive repair solutions for residential and commercial properties. We address leaks, clogs, and system failures with precision diagnostics and same-day fixes. Utilizing advanced electronic leak detection technology, we minimize property damage while maximizing efficiency. With journeyman-level expertise and a 100% satisfaction guarantee, we ensure lasting solutions for all plumbing emergencies.
HVAC Maintenance
Preventative HVAC maintenance protects your heating and cooling investment while optimizing energy efficiency. Our Comfort Certified technicians perform comprehensive inspections, cleaning, and adjustments to extend equipment lifespan. We identify potential issues before they become emergencies, ensuring year-round comfort with documented service records and priority scheduling for agreement holders.
Electrical Repairs
From minor wiring issues to complete system overhauls, our certified electricians deliver safe, code-compliant electrical services. We specialize in diagnostic troubleshooting, panel upgrades, and safety inspections for residential and commercial clients. All work includes rigorous testing and comes with our performance guarantee for complete client confidence.
Water Heater Installation
We install and service both traditional tank and tankless water heating systems with lifetime parts guarantees. Our Bradford White units feature advanced energy-saving technology and include comprehensive installation with required permits. Our 10-year tank warranty ensures long-term reliability with annual maintenance services available through our Ultimate Service Agreement.
Duct Cleaning
Professional duct cleaning improves indoor air quality and system efficiency when necessary. Our technicians assess contamination levels and recommend appropriate solutions, including high-efficiency filtration system upgrades. We follow strict safety protocols during cleaning and provide guidance on maintaining clean ductwork through proper filtration and maintenance.
People
Tim
Service Technician
Tim demonstrates exceptional product knowledge and customer service skills, providing detailed explanations of equipment options to help clients make informed decisions about their HVAC systems.
Dana
Plumbing Technician
Dana combines technical expertise with efficiency, quickly resolving complex water line issues while maintaining polite, professional customer interactions during service calls.
Lance
Supervisor
Lance leads service teams with professionalism and technical proficiency, delivering prompt solutions for heating system failures while maintaining clear communication with clients throughout the repair process.
Carlos
Electrical Technician
Carlos combines technical expertise with clear communication, providing thorough explanations of electrical issues and offering multiple solution options while maintaining courteous professionalism during service calls.
Alex Chacon
Electrical Specialist
Alex demonstrates exceptional technical skill and professionalism when resolving complex electrical issues affecting HVAC systems, maintaining efficient service delivery while ensuring client satisfaction through clear communication.
Questions
What services do you offer for residential plumbing emergencies?
We provide 24/7 emergency plumbing services including leak repairs, drain clearing, and water heater issues with a guaranteed response within 24 working hours or $250 compensation.
Do you provide HVAC maintenance agreements?
Yes, our Ultimate Service Agreement includes annual maintenance, priority scheduling, repair discounts, and extended guarantees for HVAC systems.
Are your technicians certified and insured?
All technicians undergo background checks, drug testing, and factory training. We carry full liability and workers' compensation insurance.
What guarantees do you offer for water heater installations?
We provide a 10-year parts and labor guarantee on water heater tanks and lifetime warranties on component parts with proper maintenance.
How quickly can you respond to electrical emergencies?
We offer 24/7 electrical emergency service with guaranteed response times and upfront pricing for all repair work.
Do you service commercial properties?
Yes, we handle commercial plumbing, electrical, and HVAC needs with scheduled maintenance programs and emergency response capabilities for business clients.
Videos
Reviews (6)
Rt T.
Jun 25, 2022
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Great guys! Install was fast and easy! No hassle they did what they said they would do. Service: Install AC
Jared Sichel
Mar 05, 2022
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They responded quickly to my Yelp message, sent someone here quickly, and fixed my stopped toilet, which was not an easy stoppage to release. They also offered guidance on a few parts I should get for my toilet to improve its performance, and recommended a specific plunger. Their customer service was so good that I'll be recommending them to friends and plan to use them for my future plumbing needs. 5 stars.
O. L.
Mar 05, 2022
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I had the best experience when calling Empire. They sent out two service techs Richard and Brian they were really helpful in making me understand my problem and were happy to answer any questions I had, there services definitely made me feel comfortable and i would highly recommend them to anyone who has any HVAC issues Service: Repair HVAC
Edward Chang
Jan 27, 2022
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Jim the owner quickly respond to my online (Yelp) quote request on Tuesday, December 21, with a clear upfront quote, very competitive price to replace broken water heater and offered same day service. His technician Ignacio did a great job replacing an old leaky GE gas water heater that stopped lighting with a new 40 gallon Bradford White gas water heater. Now we have hot water again in the house after two days without hot water. Thank you, Jim and Ignacio.
Grace Garcia
Oct 26, 2021
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Donald left me a message to schedule my maintenance for my heater. I called back to set it up and Darcy scheduled me for the following morning but said if she had anything open up that day, she would let me know. Sure enough, she called back about an hour later and had Brad at my door about 30 minutes after. Worked out great since I was already home for the day. Always professional, on time, and courteous. Will continue to have them maintain my system for as long as I can.
Majestic Penguin
Oct 07, 2021
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I called them to check my sister's heating system, because it wasn't working. The worker Brad came down to check on it and told my sister the valve needed to be replaced and might have to replace the whole unit, for the valve itself he was gonna charge 850. We checked with a second opinion and that worker said Brad disconnected everything and even snipped some wires. Very disappointed and shocked to hear they would do that, especially to a woman that has children, and saw the children.
