Water Heaters Plus Inc

I cannot rave enough about the technician and the service I received. I had a leaking hot water heater! They we're out the next day even earlier than scheduled. Jordan was very knowledgeable, sharing his opinions and plans with me without any pressure what so ever. He went out of his way to do a good job. He was personable and well dressed, someone you feel comfortable letting in your house. I was most impressed with the knowledge this young man had and so I great confidence n his evaluations. Definitely recommend.

Water Heaters Plus came and replaced (at our request) our malfunctioning tankless water heater. The service technician was polite and professional and took extra time to ensure all the fittings were easily accessible for maintenance. Most importantly, we saved more than $6500.00 using Water Heaters Plus over another plumbing company for the exact same water heater. I cannot recommend Water Heaters Plus strongly enough. They may not have fancy painted trucks, but they do honest work and charge reasonable prices.

Our wAter heater was damaged by a flood and we had scheduled rotorooter to come out and replace but they rescheduled 3 different times because they didn't have the right technician. We were without hot water for 2 weeks! I called Jason from water heaters plus. He talked to me on the phone for a good 1/2 hour explaining my electric box and why the kind of hot water heater I wanted would be dangerous.

He sent Woody and Matt out the very next day and they moved my plumbing and electric upstairs and installed and new water heater in less than 3 hrs. They even installed a check valve in my sump pump. These guys are TOP SHELF! Great work, friendly informative techs and reasonable pricing! I wont ever call anyone else! Very Happy in Ashville.

Outstanding service, 11 out of 10. Installed a tankless water heater. We got quotes from 3 contractors. WHP was far the most knowledgeable and responsive. Reasonable pricing completely transparent. Job done fast, clean, and tech explained everything. Could not ask for better. Services: Installation, Water fixture installation

Our Hot Water Tank broke down. I called several local Delaware plumbers on a Sunday. Two companies called me back. Only @WaterHeatersPlus.cc was able to come out the next day on Monday for an estimate. The owner Jason spent at least 25 mins on the phone on a Sunday evening talking to me about Hot Water Tanks vs Tankless water heaters. His response time, knowledge and honesty were refreshing.

He provided the pros and cons for hot water tanks. Then he provided the pros and cons for Tankless water heaters. He also explained the difference between each manufacturer (strength/weakness). Once again the honesty was refreshing. We needed hot water urgently but we also wanted to make a good long term decision about what heating technology would be best for our house.

The ROI for Tankless was fairly simple to understand. As a note, the base prices for tankless water heaters are "Actually LISTED" on their website. @WaterHeatersPlus.cc prices were between 10% & 40% less expensive than other area plumbing companies that provided estimes to me. I will recommend Water Heaters Plus to anyone. Photos are before and after.

Very knowledgeable, professional and did not want to over sell products just wanted to offer a selection of products that were the best fit for the customer's needs. Service was prompt, polite and the installation was excellent. They explained all the features of the water-heater, its care and what maintanance they thought the customer could take care of without the need to call for service. Highly recommended this company. Thank you everyone at Water Heaters Plus for your wonderful, caring service. I will be a customer for life.

We hired Water Heaters Plus to install a tankless water heater, a sump pump, a water recirculation system, and a water softener. These guys are excellent. Jason responded to me immediately late on a Saturday night when our old water heater tank was leaking, and has since then always made himself available to answer any and all of our questions in detail. Jason, Woody, and Matt are incredibly knowledgeable, professional, detailed, hardworking, and friendly. They have impeccable customer service, and their pricing is extremely competitive. I highly recommend Water Heaters Plus to anyone in the Central Ohio area.

They installed a water heater and did an amazing job. Same day install and the price was 500 dollars lower than anyone else. They Showed up on time and out the door within 2 hours. Cleaned everything up and hauled away my old water heater. Very professional company and their tech was a super nice guy. I highly recommend them.

We worked with Water Heaters Plus via our Home Warranty when our water heater started leaking. They were wonderful for the whole experience. They were super responsive and helped us understand how the process would work with the home warranty company. They were able to do everything as quickly as the warranty company let them. Bill, who installed our new water heater, was wonderful. He was very polite, professional and wanted to make sure we were comfortable with everything before he left. Can't say enough about Bill and WH+!

Jason and Bill both provided us with excellent service when our water heater unexpectedly stopped working. They were able to figure out the issue and install a new water heater the same day I called. They clearly explained the issue and related costs, and worked with us to make the process as smooth as possible. Jason even stayed on hold with the manufacturer for almost 3 hours to ensure we got our refund. I can't recommend Water Heaters Plus enough!

I called Water Heaters Plus to get a quote on a water heater because mine crapped out through the night and was leaking into my finished basement. They offered me a free site check and was able to get someone to my house that afternoon. The plumber (Jeff) showed up, on time, and quickly found that my problem wasn't my water heater at all. The leak was coming from a water line behind the water heater.

He quoted a very fair price to repair (which I had him go ahead and do) and also informed me that my water heater was 27 years old and explained how they become worn out over time. I asked for a price to replace and he gave me a written quote. After he left, I called other companies and he was the lowest by quite a bit. Called them to confirm the price and even told them what the other companies quoted.

They stood by their price and I am now the proud new owner of a shiny water heater. Jeff was the man. He fixed my leak for a great price and then came back and installed my new water heater (and even cleaned the area better than it was before) for a great price. Great guy, great service, and great price. I give them 5 out of 5.

I called Dale via a reference from a local plumber. The sewer drain pipe was detached from our septic tank and was bleeding sewer water into the garden. Carlos, a plumber came by in an unmarked ambulance took an Estimate and came back within the hour to replace the piping and refit it to the septic tank drain It was drizzling, but he finished the job in about 45min and was $500 less than what a competitor estimated.

My water heater went out on Wednesday night, I called Water Heaters Plus on Thursday morning and I had my water heater replaced by the time I got home from work that same day. My wife said they were excellent. Woody showed up and quoted our price (which was more than fair), explained exactly what he was going to do and then got work. Finished the job in 90 minutes, cleaned up his mess (and even some of mine), and we had hot water within the hour. My wife was ecstatic.and happy wife, happy life! Process was simple and painless and I highly recommend them to anyone.

After calling around pricing water heaters when ours blew up I stumbled upon this little gem of a company. Let me say I called rotor rooter first and they wanted nearly twice the money to install one and was very shady about who was going to do the install and their experience. After calling water heaters plus I was impressed by the knowledge and helpfulness of literally all of their staff.

The manager who answered the phone patiently walked me through shutting my water of to the water heater and not the whole house preventing further damage until they arrived. I can't thank them enough for that! The driver was a little bit late and he did call to let me know but I understand he was on another job and with the quality of service done he sure took his time at my place too and did not do a rush job.

He walked me through everything that I needed to do to shut my water heater off in a emergency or when I'm on vacation. He set my temperature and went and made sure everything was working before he left. He was very clean and kept his work area organized and even offered to mop up the mess from the leak but I declined so he can get to his next job and provide them with fabulous service.

I was really impressed with how he managed not to get any dirt on my white carpet. He made sure to put the old water heater in a bag so it wouldn't leak and he wore covers over his shoes. I was worried about that and I didn't even have to tell him. Thanks your super impressed customer for life Janet!

Oh how I wish I had looked up this company on Yelp before I called them. Recently we got up and realized we had no hot water. Since we have had plumbers and drain specialists here before I looked to see if we had a card from one. Even though we didn't remember this company doing any work for us we had their card so I called. I told the lady who answered we needed someone to come out that day.

She sent David by 11:30am. He looked at the tank, said it looked good and would order a part. That was the last we heard from him. We called his cell later and he told us he was going to order the part. The next day we had not heard so called his cell and he said he was going to order the part. The next day we called his cell and he said he was 'just' going to order that part. I told him we were done. He said nothing. Six days we had no hot water because we trusted him. Called another company they came right out and installed a new tank.

I've had work done by this company on three occasions. The first two times I was more than happy with Woody, who handled a problem with my tankless system. The most recent experience, also on a tankless system, constituted abysmal customer service. Woody was unable to come out to take a look at my system. They sent someone else. He did not arrive on time.

He indicated that the system needed a new part and he would order the part and get back to me. A week later, I didn't hear anything, called the office and they were helpful but as clueless as I was. It was to the point where I was calling frequently to find out why no one was returning calls. The person in the office did her best to get information but we were both left clueless and she kept stating how embarrassed she was.

When the technician finally did call, he asked for information about the system which I provided within 48 hrs. It has been easily 4 months since I first called and I have heard nothing. Frankly, I consider this customer disservice. I called Atlas Butler, who now provides plumbing and service for tankless systems and have been more than satisfied by their customer service. I may be paying more but I know if there's a problem they will be here.

If I could give zero stars I surely would. This company is awful. Do not use them. In fact, use anyone but them. First they installed a defective part. Then left us for six days in below freezing temperatures with no hot water. We are in our nineties. This did not bother them at all. They did not return our calls inquiring when the correct part could be installed.

When we finally got through to them on the phone they were adamant they couldn't possibly fit us into the schedule for at least another day. TERRIBLE SERVICE TERRIBLE COMPANY DO NOT USE

Had a tankless heater installed yesterday. I could not be more happy with the install. They showed up on time! Sent a warning email I would be without water the night before install for a few hours. They cleaned up and removed the old heater. I filled up my soaking tub without running out of hot water for the first time ever!

I had my Bradford White water heater installed by water heaters Plus three years ago. It failed this morning. I called Water Heaters Plus and she told me to call Bradford White. we don't do warranty work. Very disappointed in this company. Even though my water heater was clearly under warranty they did not want to deal with it.

Worst customer service ever. Purchased 2 - 50 gallon tanks from Home Depot. One has had repeated problems finally needing a new part (which was under warranty, thankfully for GE). No one could explain why I was being billed the amount I was billed. 3 phone calls yet to be returned. Between the service charges, diagnostic charges and labor charges, I probably could have paid for the warrantied item somewhere else and had it installed.

Everything was an argument. I asked if the new part had a warranty/guarantee. Three answers in sixty seconds: "No, your water heater is under warranty", "Yes, for ninety days", and "No". I was so uncomfortable with his argumentative nature.in my own home. His last statement was the best, "We don't have any thing to do with your water heater." Take him at his word. DON'T LET HIM HAVE ANYTHING TO DO WITH YOUR WATER HEATER! If you are an honest company, you can easily explain your billing. Do not use this company. Home Depot should offer better.

ANTHONY came out, he told my wife that he sells cell phones on the side for extra money. Anthony said he needed to use the restroom, so my wife left him alone in the bathroom, with her cellphone. When he left she noticed her phone missing, so she proceeded to call it, she tracked it via GPS, which showed it traveling away from the house, she called it.it rang a few times and then was shut off.

She called the plumber and told him the cell phone was gone and he was the only one there that could have done anything with it. He denied anything to do with it being missing and said he hadn't even seen it. After he found out it was being tracked by the agency my wife worked for he freaked out, and immediately brought it back to her SIM CARD REMOVED, SCREEN CRACKED. later on found out an expensive watch was also missing from master bathroom, called his boss twice, and have not received a call back or even any concern or apology! It's been about 2 weeks. Don't give these people your money

I purchased two new toilets from Home Depot and included the installation, for convenience. After not having the units in working order for a few weeks prior, I was amazed at my excitement over having new toilets installed. [pretty funny!] Dave called on his way and within an hour had removed both units and installed both of the new ones. He was quick and the only thing I did was ensure the doors were open/closed to make his job a little easier.

I appreciated that the job was done in good time and that he cleaned up after the job. Wonderful, for sure. I also appreciated that the company contacted me [via autodialer though] to follow up to make sure I was happy with the job. Even though it was a recorded message, I was provided with the information to contact them if someone had gone wrong or if I wasn't completely satisfied. From beginning to end, this was a very good experience and they provided a much-needed service. Thanks so much!

Bill K. was my technician today installing a hot water tank. Bill was easy going and showed me the entire process. He was a hard worker and exemplified craftsmanship and customer service. He was contracted through Home Depot. I was so upset because the wrong hot water tank was brought the day before and was rude to him. I had went 4 days without hot water! I felt terrible after seeing how hard he worked. Water Heaters Plus is VERY lucky to have a skilled tradesman like Bill K.

On Thursday, 1/26/17, I realized that my sump pump must have died a while ago because the reservoir in which is sits was completely filled with rain water and was starting to spill over onto my basement floor. I called Water Heaters Plus, my go-to plumber, but it was after hours and I got a recording that included an emergency number for a plumber.

So I called it and left my number for the plumber to call me back. After an hour, there was still no call back. So I called Roto-Rooter, and a plumber showed up in less than an hour. Problem solved. Today is 1/30/17, and I have yet to receive a call back from Water Heaters Plus' emergency line. I'm just saying. Form your own opinions of this company.

I was in need of a water heater replacement and they communicated throughout the day as to progress and timing. Bill arrived before 6pm and worked very hard to install both tanks. He was thorough and polite and worked until almost 10pm. He cleaned up and walked me through the operation of the tanks. Kudos on a job well done.

No thanks to this company, I got my water heater replaced recently. by someone who actually wanted new business and took customer service seriously. After my initial review of Water Heaters Plus (7 MONTHS AFTER. clearly they didn't find their failure important) they sent me a message, supposedly from the business owner himself- indicating a total ignorance of what I wrote in my first review and what actually happened that caused me to write it.

Business owners, reading and actually understanding a review before responding to it is important- anything less makes you seem unintelligent. It would be wise to go through Lowe's and obtain access to a contractor that is held to acceptable standards of customer service. In this part of Columbus, you won't find a better option unless you can DIY or your friends / family can. Home Depot only offered one choice of contractor and unfortunately that is Water Heaters Plus.

Water Heaters Plus wanted more money than my deductible from the home warranty company to replace the water heater. It was a Friday and they did not have any parts or an extra tank to replace (even though ) they said it needed to be replaced and had the model number and serial number of the current unit PRIOR TO ARRIVAL. Thought they might get it completed on Monday. NOT HAPPY! Told them I would not pay my deductible and replaced the tank myself with a friend that night. Guess they bought that big truck to carry.nothing. Hmmmm just plain wrong. M.E.

I bought a water heater through Home Depot and asked abut installation. They said they have a company that does there water heater installs. A company called water heaters plus. I agreed and bought a water heater and set up a installation date. The total cost was determined and agreed upon. The day of my install the contracter showed up on time. Everything was going great untill he said ok finished now its time to do the paper work.

I asked why the cost was more than what was determinded earlier at Home Depot. He said oh I put it on your paperwork there was a 85.00 dollar fee for a drain pan and a 135.00 fee for confined space. Neither of these extra cost were disscussed at any time untill the work was done and on my invoice. I questioned it and was told that there was a list of additional fees that can be put on top of your installation price.

I asked to see the list and there are at least 10 additional things that they can charge you for that they can pull out of thin air anytime they choose to. Example there was a line that said confined space 135.00 but no dimensions saying what is considered a confined space. Do your homework and ask up front what additional fees are there going to be. This company is not recomended by me. Lowes also uses this company for there water heater installs.