Crescent Supply

I drove 30 minutes, one way, to buy a simple shower faucet. I was turned away at the door and told nobody could help me because they didn't have enough staff. 3 cars in the parking lot. "Come back Monday, " as if that's an option for someone with a job. I won't be back

We had a wonderful experience with Crescent! We hired them to install new glass shower doors in our renovated bathroom. Our needs and shower opening were a bit unique and required a good deal of planning. Michael was awesome to work with - very kind, thorough and patient throughout the entire process! Along with JJ, who handled the measure and install with his son, they helped us come up with a beautiful design and they made sure everything was perfect! Highly recommend Crescent!

I consulted with Lola yesterday regarding a bathroom renovation that is long overdue. Even though I was not physically in the store and had not yet made a purchase, she took the time to answer all of my questions and proposed a total amount that far exceeded the competitors. I will most likely order from them and exclusively work with her! She is friendly and was able to ease my anxiety about moving forward! I will update my experience after all is said and done!

We had a horrible experience at Crescent Supply. I can't speak for the representative for the kitchen area, but the woman who was on staff for the bathroom materials was extremely unhelpful. We even made an appointment in advance so they knew we were coming. She didn't seem to want to get out from behind her desk, and didn't even find a catalog for me to look at.

It just seemed like she couldn't be bothered to talk with us to find something that would fit our needs. It was a really disappointing customer service experience. We went to Niklas supply afterwards and had an amazing experience! I would skip Crescent and try Niklas!

Absolutely the worst customer service experience! If I could, I would give them 0 stars. They delivered our kitchen one week late. Then we contacted them several times in order to schedule a time for templating for granite countertops. They kept delaying us for several days, and then got back to us saying that the original granite countertop we selected is no longer available unless we wait for a longer period for templating and another longer period for the granite to be brought in, but another company with the same granite is available.

They quoted a slightly higher price from the new company and promised to send us pictures and give the details of the new granite company. Interesting enough that they only sent the quote, did not confirm any of the other details in an email or sent us any pictures. Yet, they have immediately charged our credit card. After a day and our persistent insistence for pictures of the new granite slab, they send us pictures which showed a lower quality granite than our original selection and so we decided to cancel.

Once we decided to cancel the same company that was not getting back to us promptly before, started to send us several pictures of the same lower quality granite, but never gave the confirmation on the cancelation despite our insistence on canceling the order. We are still waiting for their confirmation on our order cancelation and the corresponding charge to be taken off from our credit card.

All the delay that they have caused has now compounded with the holidays and added another month on our kitchen remodel. If you have even the slightest time considerations or if you expect to receive proper customer service, stay away, far far away from Crescent Baths & Kitchens!

Very disappointed in the women downstairs. Too lazy to get up and help us and explain shower options. At this time, we were the only customers in there. The older woman had time to stand and complain about customers out loud to the other women that was there instead of helping us. We will not be going back for sure. On another note, the receptionist where we entered and exited was very polite.

As an interior designer and industry professional it is very hard to keep all the details to a full large project in line. I love working with Lola and Michelle. I have been a repetitive client for 10years. The business is centrally located and the showroom has a lot of different more unique products to display. Lola always knows what to suggest to complete the project, she is my plumbing go to expert and I love her.

Here's what happened to me: I ordered a shower door (very expensive), including giving my credit card info for the deposit. I was told 3 weeks and a couple more emails were exchanged. When I called at 4 weeks, I found out the manager had broken his arm and had never ordered the door or let me know it was delayed. He had no backup and made no accommodation, such as to rush the order for me. I had to start over from square one after more than a month. Don't try to buy a shower door here.

Horrible company. Our contractor recommended this place and I wish I would have looked at the reviews ahead of time. We bought a floor model Jason Microsilk tub from them and the woman Lola who sold it to us told us it was only a year old. Well, after having it for a short few months the microsilk broke in it. We had to call Jason to figure out the problem, to find out that the tub had been sitting as a floor model in the store for FIVE YEARS.

On top of that, we also ordered a shower door from them. We spent over $2,000 for a custom shower door that was supposed to have thick glass. Instead, we get a cheap, flimsy door that shakes every time it closes. Again, another lie and screw up on Lola's part. This company is horrible and non-ethical. I will never recommend them to anyone. STAY AWAY!