Business Details
25 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted Atlanta Plumbing Experts
High Priority Plumbing was founded in 2001 by Brian Simpson, a plumbing industry professional with over 25 years of experience. As a family-owned and operated company, we have grown from a one-person operation to a full team of certified technicians across three divisions: residential/commercial service, septic, and underground services. Our commitment to exceptional customer service remains unchanged since our garage-based beginnings. We serve Metro Atlanta and surrounding areas in Georgia, Alabama, and Florida, offering comprehensive solutions for water heaters, gas lines, septic systems, and emergency plumbing. Our team combines state-of-the-art equipment with a can-do attitude to resolve issues efficiently while maintaining strict adherence to local codes.We prioritize transparency through detailed service quotes and warranties, ensuring clients understand exactly what to expect. Our 24/7 emergency response guarantees immediate assistance without after-hours price hikes. With a proven track record of resolving complex plumbing challenges, we maintain strong relationships with realtors, property managers, and homeowners through reliable, high-quality service. Our employees receive extensive training and support, including benefits packages and professional development opportunities, ensuring consistent service excellence across all operations.
Services
Residential Plumbing
Septic Services
Water Line Repair
24/7 Emergency Plumbing
Gas Line Services
Details
- Year established: 2001
Highlights and features
- 24/7 emergency service with no after-hours price hikes
- Family-owned business with 20+ years of local experience
- Certified technicians handling all plumbing emergencies
- Transparent pricing with detailed service documentation
- Dedicated septic and underground services division
What people say
Exceptional job
Excellent workmanship
Outstanding service
Speedy service
Kind quality service
Services
Residential Plumbing
Our residential plumbing services address all household needs from leaky faucets to complete system replacements. Certified technicians use advanced diagnostic tools to identify issues like clogged drains, water heater malfunctions, and gas line leaks. We provide detailed written estimates before work begins and guarantee code-compliant installations. Emergency services operate 24/7 without additional charges for after-hours visits. All repairs include thorough cleanup and functionality testing to ensure lasting solutions.
Septic Services
Professional septic system maintenance and repair services using modern equipment for accurate diagnostics. Our trained technicians handle tank pumping, line inspections, and emergency septic backups. We identify root causes of system failures like drain field saturation or pipe intrusion. Scheduled maintenance plans prevent costly emergencies while extending system lifespan. All services comply with local environmental regulations and include detailed condition reports after each visit.
24/7 Emergency Plumbing
Immediate response for urgent plumbing crises including burst pipes, gas leaks, and sewer backups. Our live dispatch team connects customers directly with local technicians available at all hours. Emergency vehicles stocked with essential parts enable same-visit repairs for common issues. No additional charges apply for after-hours service. Priority scheduling ensures rapid resolution of water damage risks and safety hazards.
Water Line Repair
Specialized repair and replacement of underground water supply lines using trenchless technology when possible. We diagnose leaks through pressure testing and acoustic detection. Services include pipe bursting for damaged lines and rerouting water supply paths. Technicians handle both municipal connection points and home-side piping. Emergency water line repairs prioritize restoring safe drinking water access while minimizing property disruption.
Gas Line Services
Comprehensive gas line installation, repair, and safety inspections for residential and commercial properties. Our licensed technicians handle propane and natural gas systems, including appliance connections and meter adjustments. We use precision leak detection equipment to identify underground or hidden pipe failures. Emergency gas leak response includes immediate shutoff and repair services. All work follows strict safety protocols and local code requirements.
People
Brian Simpson
Founder
With over 25 years in plumbing, Brian started High Priority Plumbing in 2001. His commitment to quality service and customer care remains central to the company's operations.
Paulette Simpson
Co-Owner
As co-founder, Paulette ensures the company maintains its family-oriented values while overseeing customer service standards across all departments.
Questions
What areas do you service?
We serve Metro Atlanta and surrounding areas including Acworth, Marietta, and McDonough in Georgia, plus select locations in Alabama and Florida.
Do you offer 24/7 emergency service?
Yes, our live team handles emergency plumbing needs 24 hours a day, 7 days a week without additional charges for after-hours visits.
What plumbing issues do you handle?
We resolve all residential and commercial plumbing problems including leaks, water heaters, gas lines, septic systems, and drain clogs.
Are financing options available?
Yes, we offer financing through Synchrony for major repairs and system replacements to qualified customers.
How quickly can you respond to emergencies?
Most emergency calls receive on-site technicians within hours, often arriving same-day for critical plumbing failures.
Do you work with realtors and property managers?
Yes, we provide priority scheduling and dedicated support for realtors and property management companies to ensure timely service.
Videos
Reviews (7)
Mark England
May 27, 2022
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We have used High Priority three times. Once to fix a leak inside the house, once to re-pipe the entire house and once to repair a broken pipe outside. They are honest and do exactly what they say they're going to do when they say they're going to do it. They are easy to contact in an after hours emergency. They are friendly and don't talk down to customers, at the same time explaining everything.
They stand by their prices and will give you the best deal they can. The technicians who helped us most recently charged us less than a quarter of the original estimate; they had every opportunity to overcharge us and they didn't do it. We will always use this company and will recommend them for all our friends.
They stand by their prices and will give you the best deal they can. The technicians who helped us most recently charged us less than a quarter of the original estimate; they had every opportunity to overcharge us and they didn't do it. We will always use this company and will recommend them for all our friends.
D. M.
May 24, 2022
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Jason and the team were extremely professional, knowledgeable, and personable! They assessed the issue, identified solutions and went into action resolving the problem. They were patient in explaining the process and answering my questions. I rate their service an A+ and will refer High Priority Plumbing to everyone I know. Services: Plumbing leak repair, Outdoor plumbing system repair, Plumbing pipe repair, Plumbing fixture installation, Plumbing leak detection
Alexander Book
May 16, 2022
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Had a new water heater installed by your tech John Ritter. He was excellent! On time, professional, and personable. He was very clean and thorough installed our water heater in a timely manner and was kind enough to show us how to change the temperature and operate the pilot light. Service: Water heater installation
J. Smith
Apr 24, 2022
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We have had to use High Priority Plumbing for a septic backflow-turned busted water line-turned water line replacement and relocation. High Priority Plumbing could not have provided a better service than what I've experienced. Each and every technician sent to our home were punctual, professional, and had an exceptionally (and unexpectedly) great attitude. Although I'm only a renter here, I will have absolutely no hesitation either using or suggesting High Priority Plumbing in the future. Seriously. 5 out of 5 for each and every single one of them.
Jasmine Hammonds
Feb 25, 2022
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This company is amazing! They heard my problem and got me all fixed up within a week! Jason, Murphy, Jon & Hope really hot the job done and they were fun to talk to! Enjoyed the chit chat and loved their work! Definitely would recommend! Today was a good day! Now off to take an another amazing shower! Thanks y'all!
Michelle Amarra
Feb 20, 2022
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Recently purchased a commercial building and have lots to do before we can start construction. We've gone through 2 survey companies in 2 months and the HPP team gave us the answer we needed for in 5 minutes! Professional. Responsive. Friendly. The residential & commercial plumbing pros! Our friends at High Priority Plumbing - Metro Atlanta are the best!
Valencia Hodge
Feb 12, 2022
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This company is the best hands down! The technician Brandon repaired my water line and the price came in lower than I expected! As a real estate agent I would highly recommend for all your plumbing needs!
