Penfield Plumbing & Heating

Business Details

50+ Years

experience

Emergency

services

Trusted Plumbing Services in East Rochester, NY

Penfield Plumbing & Heating has been a trusted name in the plumbing industry since 1962. As a third-generation family-owned business, we have built our reputation on quality workmanship, customer satisfaction, and a commitment to excellence from start to finish. Our team of licensed and insured plumbers brings efficiency and expertise to every project, whether its residential new construction, commercial plumbing, or emergency repairs. We prioritize attention to detail, from initial consultation to final inspections, ensuring compliance with New York State code requirements. Our growth through repeat clients reflects our dedication to meeting client needs with professionalism and reliability.

We specialize in both residential and commercial markets, offering remodeling services, general repairs, and 24/7 emergency support. Our focus on specialized construction markets allows us to deliver tailored solutions while maintaining high standards of service. With over 60 years of experience, we remain synonymous with dependable plumbing services in the Rochester area. Our transparent pricing, upfront quotes, and customer-centric approach ensure a seamless experience for every client.

Services

Residential Plumbing Commercial Plumbing New Construction Remodeling Services Emergency Repairs

Details

Year established: 1962

Highlights and features

We have over 60 years of experience in residential and commercial plumbing.
Our team consists of licensed and insured plumbers with specialized expertise.
We provide upfront pricing and no-obligation quotes for all services.
Our third-generation family-owned business prioritizes customer satisfaction.
We offer 24/7 emergency plumbing services for urgent needs.

What people say

Reliable service Professional technicians Competitive pricing Prompt emergency response Spotless work area

Website

Update Listing

Services

Residential Plumbing

Penfield Plumbing & Heating specializes in residential plumbing solutions, including new construction, repairs, and remodeling. Our licensed technicians ensure reliable service for fixtures, water heaters, and emergency issues. We prioritize customer satisfaction with upfront pricing and transparent communication.

Commercial Plumbing

We provide commercial plumbing services for new builds, renovations, and maintenance. Our team handles projects from $5,000 to over $1 million, offering design-build bids, BIM coordination, and timely project completion. Licensed professionals ensure code compliance and operational efficiency.

Emergency Repairs

Penfield offers 24/7 emergency plumbing services for urgent issues like leaks, clogs, and septic problems. Technicians respond promptly, providing solutions such as drain clearing, pipe repairs, and system inspections. Our team ensures minimal disruption with clean, efficient service.

New Construction

We deliver plumbing installations for residential and commercial new construction projects. Services include fixture consultations, permit coordination, and code-compliant installations. Our experienced team ensures seamless integration with construction timelines and client specifications.

Remodeling Services

Penfield Plumbing supports bathroom and kitchen remodels with expert fixture replacement, pipe upgrades, and system modernization. We work closely with homeowners and contractors to ensure functional, code-compliant updates. Transparent pricing and minimal disruption are guaranteed.

Questions

What services does Penfield Plumbing & Heating offer?

We provide residential and commercial plumbing services, including new construction, remodeling, emergency repairs, and code-compliant installations.

Do you offer emergency plumbing services?

Yes, we provide 24/7 emergency plumbing services for urgent issues like leaks, clogs, and septic problems.

Are your plumbers licensed and insured?

Yes, all our plumbers are licensed and insured, ensuring quality workmanship and compliance with New York State regulations.

What areas do you serve?

We serve East Rochester, NY, and the greater Rochester area for residential and commercial plumbing needs.

How can I request a service quote?

Reviews (5)

Write a Review

Alex Tong

Jun 17, 2022 Report

Referred by Crossfield Heating and Cooling, I scheduled someone from your team to give me an estimate on a water heater replacement last Monday, June 13th at my condo in Brighton. Setting up the appointment was super easy, the operator I spoke to (I think her name is Monica) was very friendly, and helpful. When the technician showed up, he was friendly at first but then he came off as annoyed after seeing the location of the water heater.

On his way out the door after giving me the estimate, he told me how he was not a fan of condos, which made me feel pretty awkward. I interpreted his words, and body language as in Penfield Plumbing & Heating was not a fan of earning my business. Therefore, I decided to give the project to a different company.

Caitlin Forsyth Kireker

Dec 04, 2021 Report

We have been using Penfield Plumbing ever since we moved to Rochester in 2019. They are wonderful. We have had them work on small projects from installing a new garbage disposal to a more complicated shower plumbing project. So far we have had John and Bryan out to do the service calls. Both are so nice, professional, and do great quality work. Booking an appointment is very easy and often our scheduled service date gets moved up which is always appreciated. We highly recommend them.

Terry V. Reed

Nov 17, 2021 Report

Very very expensive. I had a water heater replaced. They quoted the job at $1550.00. Not parts and labor just a single number. I looked up the price of the water heater on the web and it was $800.00. Therefore the labor was $750.00 for two hours of labor, that's $375.00 per hour. Very very expensive, just be aware. $150.00 an hour for labor is reasonable to me.

David Conrad

May 23, 2021 Report

Aaron did a great job on my new water heater. He arrived at my house at 830 and was done by noon and there were a few added items besides the water heater. He was very friendly and answered all of my questions. I was impressed and if the owner sees this please commend Aaron on his work. Thanks so much guys im sure I will be calling you again in the future.

Vito Scarpetta

Feb 22, 2021 Report

I am sorry that this email of appreciation has taken so long for you to receive. I just want to thank you for sending Brian to my home to replace a PRV that was causing a weird sound in the house. After a few minutes Brian knew exactly what the issue was and replaced the old PRV with a new one. Brian worked very efficiently and quickly and left the work area clean. Not only was the sound gone, but the water pressure was a lot stronger. I would also like to thank Penfield Pluming for their promptness and professionalism in resolving the situation. I would highly recommend your services for the work that was done.