Business Details
13 Years
experience
Emergency
services
Expert Plumbing Services in Portland, OR
Sutherland Plumbing has been family-owned and operated since 2013, delivering old-world craftsmanship to modern plumbing needs. Our expertise in low-impact trenchless main water line replacement sets us apart as industry leaders in Portland, Oregon. We specialize in water heater repair and replacement using premium parts and labor, backed by a 7-year warranty covering all components. As a full-service plumbing provider, we handle toilet replacements, sink installations, drain cleaning, garbage disposal repairs, and leak detection with equal precision. Our team prioritizes clear communication, offering detailed explanations of all work performed while maintaining exceptional cleanliness and professionalism.With over a decade of experience, we've built a reputation for honesty, reliability, and technical excellence, evidenced by our consistently high customer satisfaction ratings. Our commitment to quality extends beyond immediate fixes, focusing on long-term solutions that prevent future issues. We maintain transparency throughout every project, from initial estimates to final walkthroughs, ensuring clients understand both the 'what' and 'why' behind our recommendations. This approach has earned us enduring trust within the Portland community, with most customers becoming repeat clients for all their plumbing needs.
Services
Main water line replacement
Water heater services
Toilet replacement
Sink installation
Drain cleaning
Garbage disposal repair
Leak detection
Details
- Year established: 2013
Highlights and features
- Family-owned and operated since 2013 with hands-on owner involvement
- Specialists in low-impact trenchless main water line replacement technology
- 7-year warranties covering all parts and labor
- 24/7 emergency service availability with rapid response times
- Consistently high customer satisfaction with detailed service explanations
Associations and certifications
- CCB# 200460
What people say
Top-notch service
Professional and courteous
Quick response times
High-quality workmanship
Excellent communication
Services
Main water line replacement
We specialize in low-impact trenchless main water line replacement technology. This minimally invasive approach avoids extensive digging while providing durable solutions for water line issues. Our team handles complete replacements from meter to house, addressing chronic leaks and outdated piping systems with precision.
Water heater services
Our comprehensive water heater services include repair, replacement, and maintenance for both traditional and tankless systems. We use premium quality parts and provide detailed explanations of system options to help homeowners make informed decisions about their hot water needs.
Drain cleaning
We offer professional drain cleaning services to resolve clogs and maintain optimal plumbing system performance. Our technicians use modern equipment to clear blockages while identifying potential issues that could lead to future drain problems in residential plumbing systems.
Toilet replacement
Our toilet replacement service includes removing old fixtures and installing new water-efficient models. We ensure proper installation with leak-proof connections while explaining maintenance requirements to help homeowners maximize their investment in modern plumbing fixtures.
Leak detection
We employ advanced leak detection technology to identify hidden water leaks in walls, under slabs, and in hard-to-reach areas. Our technicians provide thorough diagnostics and repair solutions that address both immediate issues and potential future problems in residential plumbing systems.
People
Ti Sutherland
Owner
Ti Sutherland founded the company in 2013, bringing extensive plumbing expertise and hands-on leadership. He personally oversees complex projects and provides technical guidance to the team while maintaining direct customer communication for service coordination.
Cameron
Lead Technician
Cameron serves as a lead technician with specialized expertise in water heater installations and main line repairs. He provides detailed service explanations to customers and ensures quality control across all completed plumbing projects.
Jack
Plumbing Technician
Jack contributes as a skilled plumbing technician handling installations and repairs. He works closely with senior staff on complex projects while maintaining direct customer interaction during service calls and follow-up maintenance.
Questions
What plumbing services do you offer?
We specialize in trenchless main water line replacement, water heater installation/repair, toilet replacement, sink installation, drain cleaning, garbage disposal repair, and comprehensive leak detection services.
Are you available for emergency plumbing repairs?
Yes, we offer 24/7 emergency service with rapid response times for urgent plumbing issues like water leaks and heater failures.
Do you provide warranties for your work?
All our plumbing services come with a 7-year warranty covering both parts and labor for complete peace of mind.
Which areas do you service?
We serve Portland and surrounding areas including Beaverton, Hillsboro, Aloha, Cornelius, Tualatin, Tigard, and Lake Oswego.
What makes your plumbing services different?
We combine trenchless technology expertise, transparent communication, premium materials, and 7-year warranties with consistently high customer satisfaction ratings since 2013.
Reviews (7)
M. W.
Jun 29, 2022
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Sutherland Plumbing is absolutely incredible. Initially, all we needed was a hot water tank replacement and the team did it so well, were courteous and an overall pleasure to work with. We were thrilled with that experience. Then, our 1929 house was showing its age when we couldn't get hot water to travel very quickly up the multiple floors. Ti Sutherland actually visited, saw everything in person and then sat down and spent about an hour diagramming out our piping system, talking through options and ultimately saying we can't really do anything until we re-pipe the house.
He didn't try and sell us any quick fixes and actually counseled against some. And Sutherland Plumbing doesn't do massive re-pipe jobs like ours would be, so they won't even get that business, but Ti took the time anyway. The customer service is absolutely unparalleled and we'll for sure be using Sutherland Plumbing for countless other jobs we'll undoubtedly have in the future. Highly recommend!
He didn't try and sell us any quick fixes and actually counseled against some. And Sutherland Plumbing doesn't do massive re-pipe jobs like ours would be, so they won't even get that business, but Ti took the time anyway. The customer service is absolutely unparalleled and we'll for sure be using Sutherland Plumbing for countless other jobs we'll undoubtedly have in the future. Highly recommend!
Michaela M.
Jun 03, 2022
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Big thank you to Sutherland Plumbing! My hot water heater started leaking overnight and I was hoping to get someone out the same day to replace it. After many unsuccessful calls to other plumbers who quoted me weeks long wait times I left a message for Sutherland Plumbing and got a response back in minutes. Ti was so helpful over the phone and explained all my options and made his recommendation based on our families needs and got his crew out to do the work within an hour!
His guys were super nice and took the time to explain everything before they left. Ti even texted throughout the day to check in and at the end of the day to make sure we were happy and taken care of. They guarantee their work, parts and labor for 10 years on the hot water heater! Overall wonderful experience and would definitely use Sutherland Plumbing again.
His guys were super nice and took the time to explain everything before they left. Ti even texted throughout the day to check in and at the end of the day to make sure we were happy and taken care of. They guarantee their work, parts and labor for 10 years on the hot water heater! Overall wonderful experience and would definitely use Sutherland Plumbing again.
Sarah M.
May 26, 2022
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Sean was fantastic! Super responsive, super quality work, super professional. Had a kitchen faucet, disposal and all the associated pipe guts upgraded and replaced for apx $2K. Very pleased, will use again.
Jasper J.
May 23, 2022
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These guys are great! Tye (spelling?) was exceptionally helpful and candid about how to approach a difficult issue with both rain drains being clogged. He spent an inordinate about of time explaining the details--even though his recommendations were not going to benefit Sutherland. They have a great reputation for a good reason. This shows in their fully booked schedule and willingness to help. I would recommend these guys any day!
Kim F.
May 19, 2022
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Once again Team Sutherland has exceeded expectations - this time on a complex waterline replacement with underground surprises at every turn across nine hours of work. It isn't possible to recommend this business highly enough. From the initial call through their wrap up every member of the team (five on the project today including a drilling team) was top flight and this is their norm - not an exception.
This project would have left our drive, horse barn, and lawn a muddy and disrupted mess, but this company leverages technology and tools to expedite the work and minimize the impact. Their exceptional quality of work and sterling customer service levels are truly exceptional. Sutherland will be your highest value and most trusted plumbing contractor. A virtual shout out to Courtney for scheduling the job and communicating the detail, to Cameron for his expert consultation and bid prep, to the complex and hard work Ti, Cameron, and Jack did onsite today to fix a gnarly underground leak that was wasting up to 20 gallons of precious water an hour - nicely done and thank you!
This project would have left our drive, horse barn, and lawn a muddy and disrupted mess, but this company leverages technology and tools to expedite the work and minimize the impact. Their exceptional quality of work and sterling customer service levels are truly exceptional. Sutherland will be your highest value and most trusted plumbing contractor. A virtual shout out to Courtney for scheduling the job and communicating the detail, to Cameron for his expert consultation and bid prep, to the complex and hard work Ti, Cameron, and Jack did onsite today to fix a gnarly underground leak that was wasting up to 20 gallons of precious water an hour - nicely done and thank you!
William K.
Apr 30, 2022
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When our water main broke we contacted Sutherland Plumbing at the recommendation of a neighbor. Sutherland provided an estimate and we subsequently hired them to make the repairs. I sent them photos to facilitate the process. They quickly came out to make a temporary connection until we could be scheduled for the replacement of the main as well as the irrigation connections and backflow device. They completed the work as scheduled and greatly improved the access to the shutoff valves.
Janna S.
Apr 29, 2022
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Cameron and his team were professional, courteous, and left the area tidy and clean after installing a new water heater. I chose them because of Cameron's ability to clearly explain the options, and his responsiveness via text, phone, and email - all with respect and kindness. He answered every question with patience and never made me feel silly for asking. He also took time to explain the installation and operation of the water heater in detail. I would highly recommend them and will call them again, and definitely request Cameron.
