Sutherland Plumbing

Sutherland Plumbing is absolutely incredible. Initially, all we needed was a hot water tank replacement and the team did it so well, were courteous and an overall pleasure to work with. We were thrilled with that experience. Then, our 1929 house was showing its age when we couldn't get hot water to travel very quickly up the multiple floors. Ti Sutherland actually visited, saw everything in person and then sat down and spent about an hour diagramming out our piping system, talking through options and ultimately saying we can't really do anything until we re-pipe the house.

He didn't try and sell us any quick fixes and actually counseled against some. And Sutherland Plumbing doesn't do massive re-pipe jobs like ours would be, so they won't even get that business, but Ti took the time anyway. The customer service is absolutely unparalleled and we'll for sure be using Sutherland Plumbing for countless other jobs we'll undoubtedly have in the future. Highly recommend!

I had a water line break that caused water to invade into my basement. I immediately turned the water line off from the curbside to the house. Over a two-day period, I called a number of plumbers and those who answered said they were "booked for weeks". There were many who did not respond to my voice messages. On the third day, I left a message with Sutherland Plumbing and soon after, I received a phone call from Ti Sutherland, the owner.

I addressed my plumbing issue and he said he could not address problem until the following week. But he could arrange so that I could have access to "running water" so my family and I could function normally. I was extremely happy with his response since we did not have running water for three days! Soon after, Cameron (the supervisor) dug and found where the water pipe had broken.

He then hooked up the water line to the outdoor faucet so we had access to running water. Four days later, four workers (including Ti) showed up and replaced the main waterline service pipe, installed a pressure regulator valve (the original water pressure was way above normal). Despite that it rained that day, the team did an awesome job cleaning up!

I can't say enough about Sutherland Plumbing. They were accessible (I made frequent phone calls/texts) and always were willing to answer my questions. I found them to be knowledgeable, friendly and hard working individuals. I definitely would refer Sutherland Plumbing to my friends and would hire them again for any plumbing issues. Vivian T.

Big thank you to Sutherland Plumbing! My hot water heater started leaking overnight and I was hoping to get someone out the same day to replace it. After many unsuccessful calls to other plumbers who quoted me weeks long wait times I left a message for Sutherland Plumbing and got a response back in minutes. Ti was so helpful over the phone and explained all my options and made his recommendation based on our families needs and got his crew out to do the work within an hour!

His guys were super nice and took the time to explain everything before they left. Ti even texted throughout the day to check in and at the end of the day to make sure we were happy and taken care of. They guarantee their work, parts and labor for 10 years on the hot water heater! Overall wonderful experience and would definitely use Sutherland Plumbing again.

Sean was fantastic! Super responsive, super quality work, super professional. Had a kitchen faucet, disposal and all the associated pipe guts upgraded and replaced for apx $2K. Very pleased, will use again.

These guys are great! Tye (spelling?) was exceptionally helpful and candid about how to approach a difficult issue with both rain drains being clogged. He spent an inordinate about of time explaining the details--even though his recommendations were not going to benefit Sutherland. They have a great reputation for a good reason. This shows in their fully booked schedule and willingness to help. I would recommend these guys any day!

Once again Team Sutherland has exceeded expectations - this time on a complex waterline replacement with underground surprises at every turn across nine hours of work. It isn't possible to recommend this business highly enough. From the initial call through their wrap up every member of the team (five on the project today including a drilling team) was top flight and this is their norm - not an exception.

This project would have left our drive, horse barn, and lawn a muddy and disrupted mess, but this company leverages technology and tools to expedite the work and minimize the impact. Their exceptional quality of work and sterling customer service levels are truly exceptional. Sutherland will be your highest value and most trusted plumbing contractor.

A virtual shout out to Courtney for scheduling the job and communicating the detail, to Cameron for his expert consultation and bid prep, to the complex and hard work Ti, Cameron, and Jack did onsite today to fix a gnarly underground leak that was wasting up to 20 gallons of precious water an hour - nicely done and thank you!

When our water main broke we contacted Sutherland Plumbing at the recommendation of a neighbor. Sutherland provided an estimate and we subsequently hired them to make the repairs. I sent them photos to facilitate the process. They quickly came out to make a temporary connection until we could be scheduled for the replacement of the main as well as the irrigation connections and backflow device. They completed the work as scheduled and greatly improved the access to the shutoff valves.

Cameron and his team were professional, courteous, and left the area tidy and clean after installing a new water heater. I chose them because of Cameron's ability to clearly explain the options, and his responsiveness via text, phone, and email - all with respect and kindness. He answered every question with patience and never made me feel silly for asking.

He also took time to explain the installation and operation of the water heater in detail. I would highly recommend them and will call them again, and definitely request Cameron.

Let me start by saying that I'm naturally skeptical of both plumbers and electricians, mainly because I know little to nothing about either and I'm worried about being taken advantage of. I selected Sutherland Plumbing based on their Yelp reviews after discovering a wet ceiling below an upstairs bathroom. Sean and Jack showed up as promised and Sean took time to explain some of the possible causes which allowed me to make a much more informed decision, including waiting to see what the drywaller found when repairing the damaged ceiling instead of them cutting into the walls in search of the cause. Sean shared his expertise in a clear concise way that not only gave me confidence in them, but made me confident in my decision.

And in a totally unexpected "wow-worthy" move they waved the service fee for the visit. I can't speak to the quality of their work, but I can speak to the quality of their character and customer focused approach to problem solving, which for me separates them from the pack and makes Sutherland the business I will be using in the future and be recommending to others without hesitation.

The way they do business shows appreciation for the customer and its's employees which is always nice to see. They are a professional, conscious family business. Cameron and Jack installed a water heater for me answered numerous questions on several different issues in my house. Cameron quickly fixed an issue with no charge. The guys were friendly, fastidious and smart.

Sutherland Plumbing has been above phenomenal. Courtney was prompt and efficient. Ti was very informative and helpful. Shawn (Sean) arrived on time and was extremely professional and thorough at installing my new water heater solo in only a few hours. He noticed that I had a mishap with my shower door and went right to work and fixed it for me without hesitation. I am super impressed with Shawn, he is so awesome! Sutherland Plumbing is my only plumber.

I did not end up working with Sutherland, but wanted to leave a quick review and rating based on my conversations with Ti. I had another group coming to do the work when Ti reached out to me, we talked over the project, told me about what it should cost, and to reach out back to him if something fell through with the other plumber. He also knew the plumber I was using and spoke very highly of him. He was professional and I wouldn't hesitate to use him.

From the moment our water heater leaked into our living room to when Sutherland installed a new one took only three days. First, I contacted American Home Shield so they could honor our warranty. The only vendor they permitted us to use had hundreds of posted reviews about their shoddy workmanship and lack of professionalism. I asked for alternatives.

They refused to oblige. So, I cancelled our coverage and came to Yelp looking for a trustworthy business. The volume of positive reviews here made Sutherland the winner. Courtney, a very efficient dispatcher, put me in touch with the business owner, Ti. He explained that he prefers to talk directly to customers for maximum clarity before scheduling service.

Despite it being well after hours, we talked for at least 15-20 minutes until all my questions were answered. I was impressed. Luckiest of all, it was Sean who arrived to install our new water heater. He's the most helpful and kind tradesman we've ever worked with. After his coworker Jack helped him remove the old heater and install the new one, he had to complete the rest of the job on his own.

Once he finished the job the water wouldn't freely flow. Our house is old and our plumbing is rusty. That rust was blocking the water. We had no idea what to do next. Sean gave us over two more hours of his time to clear out the blockages. This job wasn't part of the estimate and he was not obligated to do it. He did it anyway. And, when he was done, he did not add more hours to the bill.

He charged us the same amount as the original estimate. This is a long review (congratulations on making it this far) but I wanted to be thorough. Everything about this company is a breath of fresh air. These are people who take pride in what they do, and more importantly, care about their customers. Choose them for any job you need with total confidence.

Our 2004 water heater needed to be replaced - quickly. I got bids from 3 companies and went with Sutherland because Ti really cares that his customers are informed buyers. Ti spent a healthy amount of time with me (at my request) explaining why I may not want a tankless water heater. I also appreciated that Courtney was responsive by text and made me feel like a priority to them. The quality service did not stop at the order. Jack and Sean were efficient and courteous.

I reached out to Sutherland Plumbing for advice on our main water line. We had a home inspection performed when we purchased our house, and it was noted that we had visible corrosion on our pipes. I spoke with Ti over the phone, sent him a picture, and he provided honest and helpful feedback as well as some pictures of what we should look out for in our pipes.

I didn't need to have any work done today, however I can say that Ti was knowledgeable, responsive, and extremely helpful. Will absolutely be keeping Sutherland Plumbing in mind for future plumbing needs.

Sean came out to fix the garbage disposal, which turned out to be something that just needed to work it's way though. He explained everything succinctly and told me how to prevent it in the future. I will definitely be using Sutherland Plumbing again when the disposal finally dies or for any other needs. It was nice to have a professional that knew their work and wasn't there to sell me something.

I had a leak in the water line between the street and my house that required a new water line installed under my driveway, under the foundation and hooked up to my existing pipes. Ti and crew arrived on time with a directional boring specialist and even arranged for a flag crew to monitor traffic in front of my house. I was surprised at how quickly and efficiently they accomplished the job.

My house is 25 years old, so Ti installed new shut off valves for me at main meter, irrigation turn on/off and new shutoff valve under the house, all of which I can operate myself. I also had him install a new water heater and a recirculating pump. Everything they installed is top of the line and according to code. When the City of Portland inspector came out and saw the Sutherland truck, he smiled and said he trusted Ti and his crew to do quality work always according to code. Lastly, as a courtesy, they went through my house and checked all faucets and drains and even installed a new hose bib outside that was dripping.

I have had to call Ti with some questions since they completed the job and he always returns my calls and helps me. I'm delighted to highly recommend Sutherland Plumbing and will always call them for any plumbing needs.

I have worked with Sean from Sutherland Plumbing for the past 4 1/2 years. Sean has installed 3 toilets, an outdoor faucet, a garbage disposal and most recently, a new water heater in my home. Sean's work is excellent and he goes above and beyond. I also appreciate that Sean returns my calls very quickly and goes out of his way to schedule appointments with me as soon as possible.

My water heater went out just as I was expecting family members to come from out of town for a long-awaited visit. Sean came the very next day and replaced it. I also appreciate how well Sean explains things to me so that I can understand what needs to be done as well as how to maintain my appliances. I cannot recommend Sutherland Plumbing enough. They are the best!

We just hired Sutherland Plumbing who is our go to plumber and it was another exceptional experience! Courtney was right there, always just a call away to quickly get us on the schedule and make sure all of our needs are met. Her follow up communication is SECOND TO NONE and she works VERY hard to do the impossible when needed. Ti, the owner, is also always very available to all of his customers to quickly remove any barriers and is genuinely extremely kind and flexible making EVERY encounter a positive one! Cameron bloom is the man!

So good at what he does! Every aspect of his person and his work is truly exceptional! He will not disappoint! Sean is really good at communicating quickly between staff members to serve his customers. Thank you Sean!

Can't say enough good things. They installed our tankless water heater. They were on time, very professional and communicative. The level of craftsmanship and attention to detail was excellent. It's really obvious they are of the mindset "if it's worth doing, it's worth doing right". We will be hiring them for our future plumbing needs

My house sounded like it was haunted. Every time I ran water, my pipes moaned like the undead. I texted a video with sound to the folks at Sutherland, who were able to walk me through some diagnostic work, which eventually made the problem vanish. They were incredibly helpful, and walked me through everything. Crisis averted. These guys are in my speed dial now! I completely trust them and will hire for the next job without another thought.

This company is fantastic; exactly what you hope for when you have any work done on your house. They installed a new water main for me in a tricky situation with many variables. They were professional, timely, communicative, responsive, and did superlative work at a fair price. Ten stars!

I was moving and when I tried to disconnect the refrigerator water supply, the water line source valve was leaking no matter how hard I tried to shut it off. That's when I messaged Cameron. No strings attached, he responded to my messages by calling me later that evening. He then guided me toward finding the solution, which was finding the right nut to stop the leak.

He helped me despite my many rediculous and naive questions. In the end, I was able to stop the leak. If I had the chance, I would rate Cameron 10 out of 5. That's how good he is, and how easy it is to work with him.

I cannot say enough how pleased and impressed I am with Sutherland all around and Sean Anderson in particular. I was able to get an appointment very quickly, and Sean was able to quickly diagnose and resolve our problem. You can't go wrong with Sutherland and Sean. I highly recommend them.

I am happy to recommend Sutherland Plumbing. Ti, Nathan and the crew recently completed a job for my family and we're very pleased. They were on-time, professional, courteous and took the time to explain the work. We will definitely being going to Sutherland for future work! Thanks guys Service: Repair pipe

I wasn't present during the estimate, but my wife said that they were very courteous, professional and informative. The problem turned out to be an issue for the mobile park we live in and not for our trailer, but they gave us info and options to improve the plumbing in our home. They identified the problem and gave us estimates very quickly

Cameron and Nate were absolutely fantastic! They were professional, really great at explaining what they would be doing, and even went above and beyond to answer some other plumbing questions I had (not related to the work they did). We'll definitely be calling Sutherland again for future plumbing issues.

Cameron was prompt, polite, fast and knowledgeable (even on this 115 degree day). He diagnosed a mixing valve problem right away and fixed it on the spot. I'll definitely use Sutherland again.

We had a new bidet installed and the wife couldn't be more happier. We have had several jobs done with Sutherland and every experience has exceeded expectations. All the crew are wonderful to work with. Sean and Jack today were communicative, on time, professional, and did quality work. Don't waste your time with any other company.

The guys realized that my job was very simple, in fact: they paid $0.00! Incredible! Even though they came there!

Cameron and Ty came out for a work that involved replacing pipes that go underneath concrete sidewalk. Sutherland has this machine that makes soil into slurry and vacuums it up. Pretty cool. Cam and Ty did a fantastic job. Very courteous, professional and a pleasure to work with. They came on time, were thorough in their work, and left as if they were not here (cleaned everything very well). Fantastic.

I definitely recommend Sean and Sutherland Plumbing. Sean called and updated me on his timeline the day of the appointment, and then he did a great job repairing my two faucet issues. It's nice to work with a company that communicates well and does excellent work. Fair price too. Service: Repair faucet

Had a refrigerator water line updated and the main cutoff valve replaced. Sean and Nathan were prompt, respectful, and professional! They worked with care, cleaned up after themselves, and made sure that we were happy with the work before heading out. They then pointed me to a discount I didn't know about, so I could save some money on the service!

Great value and perfectionism which felt like a unicorn of a find for a plumber. We contracted with Sutherland Plumbing for a garage re-plumbing and adding a hot water tap for our outdoor hose. Very professional, timely and came back to fix a small issue we had. Would definitely recommend and will contact again for small And large projects.

Can't recommend them highly enough. We've been using Sutherland for years. They've done everything for us from fix a leaking graywater pipe in the crawlspace, to install a new toilet and sink, to replace a leaking hose bib, to upgrade all of the turnoff valves on the sinks so we'd actually be able to use them in case of emergency. We call them every single time because they are courteous, knowledgeable, and fair with their pricing while also making sure you get the highest quality materials that won't break again in the future.

I like how you can communicate with them via text before your scheduled time because they work hard to collect any necessary information IN ADVANCE of the visit, so they don't show up without the parts they need. Call Sutherland!

100% Delighted with our experience with Sutherland Plumbing from initial contact with Courtney through performance of the work by Sean. We have found our "forever plumbing contractor" on the basis of: - Professionalism in terms of customer engagement, professional knowledge, and respect for our home as a worksite. Sean wore a mask for the entire visit, which was much appreciated. - Sean provided consultation on the diagnosis of two separate issues and possible solutions for each; fixture options - explaining differences and accurate quotes. - Sean arrived on time, performed the needed work to high quality standards, and left nothing behind but a newly installed toilet and a clean worksite.and an extremely happy customer.

It is clear that this is a solid and professionally operated business that cares about their customer outcomes and seems to be seeking long term customer relationships. When I contacted Sutherland I was asked specific questions to not only understand what we required, but also the urgency of the work. Our issues were not emergencies and we were happy to queue up for having the work done within a couple of weeks in deference to those with more urgent needs. Without a doubt this approach to scheduling allows for more accurate time blocking and less pressure on Sutherland staff and customers.

Cameron and Nate did a fantastic job. They came out and gave us an estimate and were able to do the job a little over a week later. The quote they gave us was totally accurate and reasonable for the job. They took the time to explain everything which I really appreciate10/10 would recommend Had another job done by Cameron and Nate today 12/30 - they are so professional and did SUCH a great job. We really appreciate them and their hard work

Super honest, responsive, and knowledgeable company. I've worked with Sutherland Plumbing on a few separate occasions, and will continue to call on them whenever I need help with anything that runs through the pipes. So glad I found this crew of outstanding plumbing experts!

I am genuinely impressed by the work done by Cam and Nate of Sutherland Plumbing. They were entirely professional, very patient with the problems (and there WERE problems) with the replacement of our 22 year old water heater. They worked without a break until the task was done. I enthusiastically recommend Sutherland Plumbing without hesitation. I'd gotten other bids early in my quest and you will find those who bid less, but you have to look beyond the obvious. A good reputation is not an accident; it's a product of concerted effort. My wife and I are very pleased. Should any other plumbing needs arise, we know who to call.

Sean and Nate arrived right on time this morning to completely replace our kitchen drain system. They wore protective masks and gloves the entire time from start to finish. Don't be afraid to call them to do work now, they will follow all the proper covid procedures. Their work looks perfect and they left the work areas very clean. I would recommend them to anyone. You can expect a very fast response from them when you request help!

Super impressed with this outstanding business because: --COVID 19 sensitive with compliant masks, booties and gloves. Thank you! --on time, calm, focused work ethics I worked from home while they were here, and my 3+ hours on video calls were seamless and quiet. --awesome work on a water heater, a new toilet and cutting back old plumbing pipes that extended from the wall from a former kitchen site. --ninjas at moving through the house with equipment needed for their work --considerate of our needs--we had cold water access within 4 hours and hot water access within 6 hours --the cost was below the budded price! How cool is that! We'll be back for more. Our summer of home improvement has just begun. Grateful we started that journey with Sutherland! Highly recommend!

Ti helped save the day yet again! We've called Sutherland on 3 different occasions to replace our garbage disposal, water heater, and kitchen sink/faucet (they just did this today!) and they've surpassed my expectations with their level of service every single time. Ti, Cameron, Sean are all such wonderful people. they are knowledgeable, honest, timely, clean and so respectful of your home and needs. I fully trust Ti and his team and will continue to call them for all my plumbing adventures! :)

When our water heater started leaking, I called Sutherland plumbing as they had done excellent work for us in the past. They responded right away and we had a new water heater within two days. The work was excellent and we received a returning customer discount. I highly recommend them.

We have used Sutherland Plumbing LLC for several projects which include a new hot water heater, an access panel with new fixtures for a whirlpool tub, and installation of a new toilet. Most recently, we received a service call November 14, 2019. We would not call anyone else. They are professional, courteous, punctual, and offer thorough explanations of options and recommendations. We have always been treated as a valued client whenever we have contacted them for service. Highly recommend.

We contacted Sutherland Plumbing at the recommendation of one of our contractors. Ty Sutherland takes enormous pride in his work. Not only did he replace our rusting water line, but he also identified and fixed some other plumbing issues that could have caused us heartache later. He is very careful to present alternatives and list the pros and cons of each approach.

He and his team stayed late to make sure the work was done to his exacting requirements. I cannot say enough great things about Ty and his team, very grateful for their high quality work.

We had 2 unrelated plumbing issues this last month and Sean with Sutherland Plumbing came to fix them! First of all, during this time of Covid-19, we was super impressed with the measures he was taking (mask, gloves, foot coverings, and giving lots of social distance when updating us). It put me at ease when I was nervous to have someone come to the house! The work he did was top notch, very professional, very thorough, and cleaned up after the job really well. The best plumber we've ever had! Highly recommended. Thanks, Sean!