Business Details
26 Years
experience
Emergency
services
Expert Plumbing Services in Santa Cruz, CA
Duncan Plumbing is a locally owned and operated plumbing company serving Santa Cruz County since 2000. Our team of highly skilled and certified plumbers specializes in residential and commercial plumbing solutions, including emergency services, drain cleaning, sewer line repairs, water heater installations, and trenchless technology. With over two decades of combined experience, we prioritize customer satisfaction through prompt service, transparent communication, and meticulous attention to detail.Our commitment to ongoing training ensures we stay current with industry advancements, while our community involvement reflects our dedication to the Santa Cruz area. We guarantee reliable, one-visit solutions and maintain 24/7 availability for urgent plumbing needs.
Services
Drain Cleaning
Emergency Plumbing
Sewer Lines
Water Heaters
Heat Pump Water Heaters
Sewer System Backups
Smoke Testing
Whole House Water Shutoff
Details
- Year established: 2000
Highlights and features
- We offer 24/7 emergency plumbing services with same-day appointments.
- Our team consists of certified experts with extensive industry experience.
- We guarantee one-visit solutions for efficient, cost-effective repairs.
- Our plumbers undergo continuous training in the latest plumbing technologies.
- We provide transparent pricing with no hidden fees or surprises.
Associations and certifications
- Diamond Certified
- BBB A+ Accredited
What people say
Great Based on 154 reviews
Prompt service
Professional plumbers
Satisfaction guaranteed
Problem solved
Services
Drain Cleaning
Our professional drain cleaning services address clogged drains using advanced techniques like hydro jetting and video pipe inspections. We remove blockages caused by debris, grease, or tree roots while providing preventive maintenance advice. Our plumbers use specialized equipment to restore proper drainage in residential and commercial properties across Santa Cruz County.
Emergency Plumbing
Available 24/7 for urgent plumbing issues including burst pipes, severe leaks, and sewer backups. Our rapid response team arrives equipped to handle water damage mitigation and critical repairs. We prioritize minimizing property damage while providing lasting solutions for residential and business clients throughout the region.
Sewer Line Repair
Specializing in trenchless sewer line replacement and traditional repair methods. We diagnose sewer issues using camera inspections and address problems like root intrusion, pipe corrosion, and system backups. Our services cover residential sewer connections and commercial infrastructure across Santa Cruz County.
Water Heater Installation
We install and repair various water heating systems including tankless, heat pump, and solar models. Our technicians assess household needs to recommend energy-efficient solutions that reduce utility costs. We provide proper venting, code-compliant installations, and maintenance for both residential and commercial properties.
Smoke Testing
Non-invasive diagnostic service using smoke testing to identify leaks in plumbing systems. This method detects hidden leaks in drain, waste, and vent pipes without destructive excavation. We provide detailed reports and repair recommendations following testing, ensuring system integrity and preventing water damage.
People
Scott
Owner
Scott founded Duncan Plumbing in 2000 after completing an apprenticeship in 1996. With over 25 years in the industry, he focuses on maintaining high service standards while actively contributing to Santa Cruz community development.
Melanie
Bookkeeper
Melanie has managed financial operations at Duncan Plumbing since 2007. A Santa Cruz native with 15+ years in local service industry accounting, she ensures accurate billing and financial transparency for residential and commercial clients.
Eric
Master Plumber
Fourth-generation plumber with 20 years experience, including 16 in Santa Cruz. Eric specializes in complex system installations and trains apprentices in modern plumbing techniques while maintaining strict code compliance.
Mitchell
Service Technician
Aptos native with over a decade of local plumbing experience. Mitchell handles residential service calls and emergency repairs, combining technical expertise with customer-focused communication to resolve issues efficiently.
Savannah
Customer Service
UCSC graduate who has worked in various roles at Duncan Plumbing since 2015. She coordinates service appointments and provides technical support while maintaining strong community connections through local business networks.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes, severe leaks, and sewer backups throughout Santa Cruz County.
What areas do you service?
We serve all of Santa Cruz County including Santa Cruz, Aptos, Capitola, Scotts Valley, Watsonville, and surrounding communities.
Are your plumbers licensed and certified?
Yes, we hold California Contractor License #784642 and are Diamond Certified with BBB A+ accreditation for quality assurance.
What plumbing services do you offer?
We provide full-service plumbing including drain cleaning, sewer line repair, water heater installation, emergency services, and trenchless technology solutions.
Do you offer financing options?
Currently we don't offer financing programs, but we provide transparent pricing with no hidden fees or unexpected charges.
Can I schedule same-day service?
Yes, we offer same-day and next-day appointments for both emergency and routine plumbing services across our service area.
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Reviews (4)
Jessica L.
Jun 30, 2022
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We had occasion to use Duncan twice, for two different things, in the same week. They are top-notch providers from the first call to checking in after the work is done. They show up on time and do not try to sell you things you don't need. My only sadness is that to get this kind of service, I paid twice the amount I was used to for a basic service. While we could cover the expense, I would ask a lot of questions if you are on a limited income. If you need help on a weekend, they charge an extra fee on top of their regular rates. Again, the service is the best I've had in years, but it comes at a cost.
Jessica Williams
Jun 21, 2022
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When I called the office, they were very helpful. Given that our kitchen sink wasn't functional, I appreciated the day of service. They contacted us prior to showing up, earlier than expected. They brought parts and were able to resolve the problem within an hour. Price seemed comparable to other plumbers based on online reviews. Service: Plumbing pipe repair
Ryan Doherty
Jun 14, 2022
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As a Long term residents of Santa Cruz and a License bonded and insured General contractor I am always completely astounded with the level of professionalism and care with Duncan plumbing. Out of the era of poor service and disappointment Duncan plumbing is a breath of fresh air. With their extremely knowledgeable & friendly staff "which always treat my family and clients as they would their own" you will get the utmost of quality and service.
Matt Furman
May 24, 2022
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I contacted Duncan for a sewer lateral inspection on a very tight timeline, and they were able to squeeze in the request at the earliest possible interval. They were also extremely responsive, and got the paperwork out to me, stamped and completed by the county as well, within 48 hours of the inspection. Considering how quickly we needed to move and how late in the process I called Duncan, I was very impressed by their commitment to rapid response and excellent service. I would recommend them to anyone!
