Business Details
45 Years
experience
Emergency
services
Trusted Plumbing & HVAC Services in Orange County
Founded in 1981 by Bill Chronister, our company has grown from serving the Saddleback Valley to providing comprehensive plumbing and HVAC services across Orange County, CA. Our commitment to quality is reflected in our use of top-tier products and our team of skilled technicians who deliver reliable solutions for residential plumbing, air conditioning, heating, and indoor air quality needs. As a Lennox Premier Dealer and authorized Generac dealer, we combine industry-leading equipment with expert installation and maintenance to ensure long-term system efficiency.Our acquisition of Earl's Plumbing in 2006 expanded our expertise to 75 years of combined experience, solidifying our reputation as a trusted local provider. Affiliated with the Plumbing Heating & Cooling Contractors Association, we maintain rigorous training standards for our technicians, evidenced by Bill Chronister's recognition as PHCC Contractor of the Year. Our team structure prioritizes customer satisfaction through coordinated dispatch, detailed service execution, and follow-up support, with most business coming from customer referrals.
Services
Plumbing Repair
HVAC Installation
Water Heater Replacement
Generator Services
Home Care Club
Details
- Year established: 1981
Highlights and features
- 30 years of trusted experience serving Orange County since 1981
- Certified technicians with rigorous PHCC training standards
- 24/7 emergency plumbing and HVAC response available
- Authorized Lennox and Generac dealer for premium equipment
- Satisfaction guaranteed with upfront pricing and warranties
Associations and certifications
- Lennox Premier Dealer
- Plumbing Heating & Cooling Contractors Association (PHCC)
What people say
Very professional
Outstanding service
On time repair
Honest and friendly
Quality repair
Services
Plumbing Repair
Our certified technicians diagnose and fix leaks, clogs, and system failures using advanced tools. We handle emergency repairs and routine maintenance for residential plumbing systems. Customers benefit from fast response times and lasting solutions that prevent future issues.
HVAC Installation
We install energy-efficient Lennox heating and air conditioning systems with expert precision. Our NATE-certified technicians ensure proper sizing and configuration for optimal performance. Homeowners enjoy improved comfort and reduced energy bills with manufacturer-backed warranties.
Water Heater Replacement
We replace faulty water heaters with modern, high-efficiency models from trusted brands. Our technicians complete installations quickly while ensuring safety code compliance. Customers receive reliable hot water supply and extended equipment lifespan through proper installation.
Generator Services
As authorized Generac dealers, we provide whole-house generator sales, installations, and maintenance. Our systems automatically activate during outages to protect homes. Homeowners gain peace of mind with uninterrupted power for essential systems during emergencies.
Home Care Club
Our membership program includes annual system tune-ups, priority emergency service, and exclusive discounts. Members receive waived dispatch fees and extended equipment warranties. Preventive maintenance helps avoid breakdowns and extends system lifespans for plumbing and HVAC units.
People
Bill Chronister
President/CEO
Founder with 43 years of industry experience managing technician training and operations. Recognized as PHCC Contractor of the Year for community contributions and business leadership.
Jared Nichols
Vice President
Oversees technician operations and service quality assurance. Ensures all work meets company standards for technical excellence and customer satisfaction.
Kim Winder
Office Manager
Manages office operations and customer service processes. Implements systems for efficient service delivery and positive client interactions.
Ed Goforth
Dispatch Manager
Coordinates technician schedules to ensure timely appointments. Provides field support to resolve customer issues during service calls.
Sandy Manhart
Customer Service Representative
Handles customer inquiries and appointment scheduling. Communicates service details to technicians for effective job preparation.
Questions
What plumbing and HVAC services do you offer?
We provide full-service plumbing, air conditioning, heating, water heater replacements, generator installations, and preventive maintenance plans.
Do you offer emergency service outside regular hours?
Yes, we provide 24/7 emergency response for plumbing and HVAC issues with technicians available at all times.
What financing options are available?
We offer 0% interest financing for up to 60 months on qualifying Lennox system installations through approved credit.
What areas do you service?
We serve all Orange County communities including Lake Forest, Irvine, Newport Beach, San Clemente, and surrounding areas.
What is the Home Care Club membership?
Our maintenance plans provide priority service, waived dispatch fees, and discounts on plumbing, HVAC, and generator services year-round.
Videos
Reviews (7)
Shannon Roberts
Jun 18, 2022
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Needed to install kitchen faucet. The person who came out, I suspect, had Parkinson's as his hands shook terribly. Therefore it took a long time to install because of his disability. He also had numbers written on his wrist in purple ink which got all over my painted kitchen cabinet in front of sink. Only way to remove was a Mr. Clean magic eraser, which it say's don't use on painted wood, but nothing else worked.
I left the room and more ink was on my cabinet when I returned. Then I noticed the purple numbers on his wrist. No apology, nothing. He just said I'll remove it from my wrist. Again I had to remove it from my cabinet. He was totally disinterested in his job, as he kept yawning. He was packing up ready to leave and I asked if he was going to caulk around faucet and air gap.he said not needed. Well, he left and the faucet leaked as I suspected it would.
Another guy came out next day and caulked. Obviously the first guy didn't caulk because it would be impossible for him to with his hands shaking so badly. I left a message for the owner.never got a call back. I think I deserve a discount so maybe that's why I haven't heard back.
I left the room and more ink was on my cabinet when I returned. Then I noticed the purple numbers on his wrist. No apology, nothing. He just said I'll remove it from my wrist. Again I had to remove it from my cabinet. He was totally disinterested in his job, as he kept yawning. He was packing up ready to leave and I asked if he was going to caulk around faucet and air gap.he said not needed. Well, he left and the faucet leaked as I suspected it would.
Another guy came out next day and caulked. Obviously the first guy didn't caulk because it would be impossible for him to with his hands shaking so badly. I left a message for the owner.never got a call back. I think I deserve a discount so maybe that's why I haven't heard back.
Garth Holbrook
May 28, 2022
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One of our toilets was leaking at the base. I called Saddleback and they had someone out that day. Walt (the repairman) was great. Service: Toilet repair
Lynne Baca
May 25, 2022
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Technician arrived on time. Introduced himself and set to work. He confirmed my diagnosis and reviewed the replacement faucet I had purchased. He did try to upsell me on garbage disposal replacement and water shutoff valve replacement, but not a hard sell. He ended up just replacing the faucet as I had requested. He knew his plumbing steps. He did a good job and explained the features of my new electronic faucet and battery replacement. He cleaned up and left everything in order. The faucet is working well and no more drip!
Erlinda Yguico
Apr 24, 2022
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I am very satisfied with the job Tech Chrisc performed on fixing and repairing my bathroom toilet tank. He replaced whatever parts are necessary including tank bolts that was broken off that caused the leak under the tank. My bathroom toilet tank was rebuild. Tech Chrisc was very professional and did his job in a timely manner. I would recommend this particular company to anybody anytime. They do a very thorough job for sure.
Bob R.
Apr 11, 2022
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Used Saddleback for several years. They suggested Anode Rod cleaning in the water heater. Young guy showed up, spend 10+ minutes explaining it could go wrong. Proceeded. After he finished the job, we had very low water pressure in the kitchen. He came back and explained it was not his doing, as he did not do anything in the kitchen. We hired another plumber to fix it. The new plumber explained in some detail that this kind of issue arises when the water heater is not properly flushed (including flushing too close to the bottom) after work is done.
When the water is released debris will go into the system, sometimes affecting all of the water points (bath, kitchen, etc). Proper flushing can prevent this, and leaving a nearby bathtub wide open when releasing the water will reduce the amount of remedial work needed from improper flushing. He added, that in his experience doing this type of work on the anode rod has not been shown to increase water heater life in the first place. Needless to say, we are finished with Saddleback Plumbing.
When the water is released debris will go into the system, sometimes affecting all of the water points (bath, kitchen, etc). Proper flushing can prevent this, and leaving a nearby bathtub wide open when releasing the water will reduce the amount of remedial work needed from improper flushing. He added, that in his experience doing this type of work on the anode rod has not been shown to increase water heater life in the first place. Needless to say, we are finished with Saddleback Plumbing.
Dennis Ray
Apr 06, 2022
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A young plumber came and did a mediocre job of taking out a garbage disposal and installing a new kitchen faucet without a replacement disposal. The pipe slipped off repeated and after a marginal review on Yelp the company took the initiative to contact me and fix the problem. It was fixed perfectly yesterday by a true professional at only the cost of supplies. That was awesome by Saddleback Plumbing. Professionalism and service at the highest level.
Mike Balducci
Mar 15, 2022
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Used Saddleback twice now. both for emergency water leaks. They were able to show up on the same and promptly fix the leak. Great service and pricing is very reasonable. Highly recomend. Service: Plumbing pipe repair
