TCR Rooter & Plumbing

Business Details

33 Years

experience

Emergency

services

Your Trusted Raleigh Plumber Since 1993

TCR Rooter & Plumbing has been delivering comprehensive plumbing solutions since 1993, combining over 30 years of industry experience with state-of-the-art technology. As a family-owned business, we prioritize treating clients with the same care we would extend to our own family, ensuring every interaction reflects our commitment to fairness and respect. Our team of licensed, bonded, and insured professionals utilizes advanced Hydro Jetting and In-Line Camera systems to diagnose and resolve plumbing issues efficiently, guaranteeing first-time fixes.

With a proven track record of 24/7 emergency services and a 100% work guarantee, we serve residential and commercial clients across the Raleigh Triangle, maintaining an A+ BBB rating and a reputation for transparent pricing. Our dedication to customer satisfaction is evidenced by 4,525 happy clients and 7,214 emergency calls successfully addressed, making us the trusted choice for plumbing needs in the region.

Services

Drain Cleaning Leak Detection Water Heater Repair Hydro Jetting Sewer Line Replacement Emergency Plumbing Commercial Plumbing Backflow Prevention Camera Inspections Pipe Repair

Details

Year established: 1993

Highlights and features

Proudly serving the Raleigh Triangle for over 30 years
A+ BBB Rating with licensed, bonded, and insured professionals
Family-owned business with 24/7 emergency service availability
Background-checked and drug-tested technicians
Transparent pricing with no hidden fees

Associations and certifications

BBB A+ Rating
License #29177

What people say

Fast, competent, professional Highly recommended Fair price and great service Saved me $25,000 No pushy tactics

Website

Update Listing

Services

Drain Cleaning

Our advanced Hydro Jetting technology removes stubborn clogs and buildup from residential and commercial drains. Using high-pressure water streams, we clear blockages caused by debris, grease, and tree roots while preserving pipe integrity. Customers consistently report improved flow and reduced future clogging issues after our thorough cleaning process.

Leak Detection

Utilizing specialized In-Line Camera equipment, we precisely locate hidden leaks in walls, under floors, and underground piping systems. This non-invasive technology allows us to identify cracks, corrosion, and joint failures without unnecessary demolition. Our technicians complete repairs quickly to prevent water damage and reduce utility costs for homeowners and businesses.

Water Heater Repair

We service and replace both traditional tank and tankless water heating systems for residential and commercial properties. Our experts diagnose issues like insufficient hot water, unusual noises, and leaks while providing cost-effective solutions. Customers benefit from same-day service and competitive pricing compared to other local providers.

Emergency Plumbing

Available round-the-clock for urgent plumbing crises including burst pipes, sewer backups, and gas leaks. Our rapid response team arrives within hours to mitigate damage and restore functionality. Commercial clients appreciate our ability to minimize business disruption while resolving critical plumbing failures in restaurants and office buildings.

Sewer Line Replacement

We replace damaged sewer lines using trenchless technology and traditional excavation methods when necessary. Our specialists handle polybutylene pipe replacements and root intrusion issues while ensuring compliance with local building codes. Homeowners report significant improvements in drainage performance and reduced maintenance needs after our sewer line services.

People

Terry Ault

Owner

Founder of TCR Rooter & Plumbing in 1993, Terry brings over 30 years of plumbing expertise. He oversees operations and ensures service quality, maintaining the company's commitment to exceptional customer care and technical excellence in both residential and commercial plumbing solutions.

Teri Ault

Co-Owner

As co-owner, Teri manages administrative operations and client relations. With 30+ years in the business, she ensures smooth day-to-day operations while maintaining the family-owned company's tradition of personalized service and community-focused values.

Questions

What emergency plumbing services are available after hours?

We offer 24/7 emergency response for burst pipes, sewer backups, gas leaks, and urgent water heater issues with technicians available within hours.

How do your drain cleaning services work?

We use Hydro Jetting technology to clear clogs and buildup with high-pressure water streams, effectively cleaning pipes from 1.5" to 12" in diameter.

Do you service both residential and commercial properties?

Yes, we handle plumbing needs for homes, apartments, restaurants, and businesses across the Raleigh Triangle area.

What makes your leak detection different?

Our In-Line Camera inspections precisely locate hidden leaks without unnecessary demolition, saving time and repair costs compared to traditional methods.

Are your technicians licensed and insured?

All our plumbers are licensed (#29177), bonded, and insured with background checks and drug testing for safety and reliability.

What special offers do you provide?

We offer $25 off service calls for website mentions and 10% senior citizen discounts on all plumbing services.

Reviews (4)

Write a Review

Brannon Richards

Feb 16, 2022 Report

Best plumber I have worked with! TCR was responsive and easy to communicate with and went above and beyond to fix my plumbing issue on a Saturday. Their fees were also fair and reasonable. I highly recommend.

Susan M.

Feb 01, 2022 Report

I had one plumber no show and a second send two out without anyone making repairs to my Apollo water heater. The last plumber told me I needed a new water heater, although he did not know how to work on my water heater. TCR sent one Repair Person and he knew exactly what was wrong and completed repairs in a short time. I will never call anyone else but TCR.

Manu Sharma

Jan 16, 2022 Report

Wonderful service, they came the very next day, my tech was Professional and took care of our garbage disposal problem quickly. Thank you TCR Rooter. I will call upon you again.

Rick J.

Dec 09, 2021 Report

When another contractor thru a big-box store failed to adequately respond regarding our need to replace a hot water heater that "died", I contacted TCR right before the end of the business day. I received a quick call-back from Terry (owner) and a response was promised between 9:00-11:00a the next morning. Happily, Brad showed up at 8:20a and I very quickly had a good estimate for the work to be done. Brad's helper soon arrived with the tank and we were back in hot water later that morning.

Both Brad and Tanner were very good, as well as being pleasant to be around as they efficiently went about their business. Overall, I was very pleased with the tank we got, the price and the work done. TCR will definitely be my "go to" plumbers should I again need such services.