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Business Details
28 Years
experience
Emergency
services
Trusted Plumbing & HVAC Services in Wilmington, MA
Founded in 1998 by Steven J. Addario, Jr., Addario's Services operates as a family-owned business specializing in plumbing, heating, cooling, and electrical solutions. With over two decades of experience serving Massachusetts, we have expanded our offerings to meet diverse residential and commercial needs while maintaining a focus on customer satisfaction. Our team of certified professionals delivers reliable services backed by a commitment to community engagement and industry expertise.

Through consistent growth and a reputation for trustworthiness, we have served more than 30,000 customers, prioritizing safety, efficiency, and transparency in every project. Our legacy of excellence, rooted in generational experience dating back to the 1960s, ensures clients receive dependable solutions tailored to their specific requirements.
Services
Plumbing Heating Cooling Electrical Drain Cleaning Bathroom Makeover
Served areas
  • salisbury, amesbury, merrimac, haverhill, west, newbury, rowley, groveland, georgetown, boxford, andover, north andover, lawrence, methuen, tewksbury, dracut, lowell, tewksbury, wilmington, north reading, middleton, topsfield, rowley, newbu
Details
  • Year established: 1998
Highlights and features
  • We are a family-owned business serving Massachusetts since 1998.
  • Our team includes certified service experts with decades of combined experience.
  • We guarantee 24/7 emergency service for urgent plumbing and HVAC needs.
  • Over 30,000 satisfied customers trust our transparent and professional approach.
  • We actively support local communities through event sponsorships and partnerships.
Associations and certifications
  • HIC License #164846
  • Plumbing License #3102
  • Electric License #M21621
What people say
Great job Professional, helpful, and kind Great to have heat Competently fixed heater Excellent cleaning
Services
Plumbing Services
We offer comprehensive plumbing solutions including leak detection, pipe repair, water heater installation, and sewer line replacement. Our licensed plumbers address residential and commercial needs with precision and reliability. From emergency repairs to routine maintenance, we ensure systems operate efficiently while minimizing disruptions for property owners.
Heating Services
Our heating experts provide furnace and boiler installations, heat pump maintenance, and 24/7 emergency repairs. We specialize in energy-efficient systems that reduce utility costs while maintaining comfort. Annual inspections and thermostat calibration services help extend equipment lifespan and optimize performance.
Cooling Services
We install and repair central air conditioning systems, ductless mini-splits, and whole-house fans. Our technicians perform refrigerant refills, coil cleaning, and humidity control to enhance cooling efficiency. Emergency repair services ensure rapid restoration of comfort during heatwaves.
Electrical Services
Our licensed electricians handle panel upgrades, wiring repairs, and smart home installations. We offer surge protection, generator installation, and safety inspections to prevent hazards. Commercial electrical services include dedicated circuit installations and outdoor lighting solutions.
Drain Cleaning
We use hydro jetting and rooter services to clear clogged drains and sewer lines. Video camera inspections identify blockages in kitchen sinks, bathroom fixtures, and storm drains. Preventative maintenance reduces future plumbing emergencies while ensuring proper drainage.
Questions
How quickly can you respond to plumbing emergencies?
We offer 24/7 emergency service with technicians often arriving within the hour to address leaks, burst pipes, or heating failures.
What types of water heaters do you install?
We install traditional tank models, tankless systems, and hybrid units tailored to your household's energy efficiency requirements.
Do you guarantee your plumbing work?
Yes, all services include a satisfaction guarantee with warranties covering both labor and parts for customer peace of mind.
Can you resolve low water pressure issues?
Our team diagnoses and fixes low pressure by cleaning clogged pipes, replacing faulty regulators, or upgrading plumbing systems.
Do you offer financing options?
Yes, we provide financing solutions to help customers manage larger projects like boiler replacements or bathroom renovations.
Reviews (28)
Alan Revering
Jun 25, 2022 Report
They were able to schedule next-day service for a non-emergency cleaning out of a kitchen drain. Joseph was on time, friendly and professional. Cleaned up carefully before he left. It took him longer than expected because the clog was nasty and deep in the pipes, but the charge was exactly as quoted. Very satisfied and would use them again.
Zach Lahey
Jun 16, 2022 Report
Another exceptional experience from beginning to end from Addario's, this time regarding central air installation. My initial meeting with Kyle was informative yet quick, and I felt sure of what services we wanted and didn't want with his help. From there, Joe came by to ensure all the parts needed for high-quality work were identified and provided helpful solutions to problems we presented along the way.

His insights and time ensured we had all the information we needed to determine next steps. Finally, the installation job by Andrew, Eric, and Joel was top notch. From their arrival early morning through 6pm, the three remained helpful, engaging, and effective. What's more, their work quality shone through, with clean, neat work across the board. All in all, I'm thankful for such a great, effective team to have handled this project for us!
Frances K.
Jun 13, 2022 Report
Mini duct system. 27 thousand for 4 split system. A bit expensive but you get what you pay for. Or so I thought. During install receive a call telling me electrical will not support new system and hyper heat. Additional 24 thousand. Ok stop payment on check, tell crew project is stopped. Then receive phone call demanding material used to be returned. Well you have 11 thousand ( first installment ) and addario received another installment 12 thousand since canceled for 4 units installed.

No duct worked performed, no electrical. Fair to say these crooks are ahead. Do not use! Overpriced. A look online and same system you can purchase for 5 thousand. Look elsewhere when thinking about plumbing needs.
Steven McGrath
Jun 07, 2022 Report
Presentation: Mark's presentation was thorough and very knowledgeable. He measured each room for his recommendations. He informed us Addario's Services would take care of the installation including electric, clean up, rebates, and finance options. Installation: it started with Brian calling before he arrived to see where I wanted his vehicles parked and then he arrived on time! His crew was polite, courteous and very professional. The installation looks great clean up was thorough. And they finished ahead of schedule.
Shannon B.
Apr 14, 2022 Report
Wish I paid attention to these reviews before committing to my work. Addario's presented themselves well, which fooled me upfront. They installed 3 new waterheaters and 'serviced' my furnace. Waterheaters, seemingly went well until they continued to charge me for parts they didn't end up using, which they said they would not charge me for. That was early January and i'm still calling over and over to get my refund. Furnace - I had them service it, it was working perfectly but someone mentioned I should have it serviced since it had been years.

They did the work in November, replaced parts they stated needed to be replaced and what do you know, Furnace did not work again. Tech after Tech, appt after appt, call after call (me calling them every time obviously) it is now Mid April and the furnace is still not operational. They 'jumped' some switches which the manufacturer DOES NOT RECOMMEND and i'm still waiting for them to return ANY and ALL of my calls.let alone schedule the fixes to my machine that they messed up. DISASTER, DO NO RECOMMEND.
Joe Maykis
Apr 13, 2022 Report
We recently had central AC installed and could not be happier with the job they did. It was a pleasure meeting with Anthony to discuss our options beforehand. The friendly, professional team did an outstanding job from beginning to end with the install, including cleaning up and providing instructions on how to work the system. Thanks to the entire team and we highly recommend Addario's Services and will definitely use them again!
Duncan Schuster
Apr 13, 2022 Report
Experienced a power surge in my multi-family which caused one furnace to stop working. Krysti answered our call late in the afternoon and was very pleasant to deal with. They were at the house first thing in the morning to repair the equipment. Being an older model and parts not available; Tony was able to quickly give us a quote and schedule our replacement right then an there. Will definitely be using them for maintenance and installs in the future.
Sally Cooper
Feb 23, 2022 Report
Anthony arrived on time looking professional and was very polite and friendly. He explained everything about installing new central AC in my home and he was very thorough with taking measurements, etc. As usual, Addario's has quality people working for them. I'm very impressed with Anthony as I have been with the other Addario staff members I have met on other jobs.
Leonard DiBartolomeo
Feb 04, 2022 Report
The professionalism, customer service, and expertise is unmatched. One of their techs named Brian discovered that my heating system wasn't receiving enough gas pressure from the street which lead to National grid replacing the gas line to my home. Weeks later, Brian conducted an electrical trouble shoot on my heating system and found the problem once again. The dispatcher Debbie assisted me throughout the process, she returned my calls within minutes, she was very professional, courteous, and her customer service was top notch.
Gongxian Liao
Jan 24, 2022 Report
Installation of a new Combi boiler needs two full working days, so our heating system could not work at the first night. When I told the technician Brian who was working on our heating system that the temperature would hit single at night, he went back immediately to the company to bring 4 electric heaters to help us maintain the inside temperature. The floor was cleaned when they went home. This is a real responsive company with very nice employees. I would like to recommend them to all those need their services.
David D.
Jan 19, 2022 Report
Falsely billed for work never done. When confronted, HVAC Service Manager, he never called me back and refused to talk about prepay refund. I disputed charge with Amex then they falsely claimed they did the work. Never hire this contractor. There was a time this company was good, their service has gone down hill major league. Their customer service is garbage.
Shawn O.
Jan 16, 2022 Report
Absolutely awful. If I had to choose between doing business with Addarios again or getting diagnosed with an incurable cancer, I would choose the cancer hands down. Long story short Addarios messed up the job of replacing a bath tub. Told me I "should just come home drunk" and I wouldn't notice the mistakes. I wanted a refund they refused. Then told me to negotiate with Addarios attorney. I came to an agreement with the attorney for the refund. Addarios refused to give me that agreed upon refund. Addarios refuses to return my calls or emails. Worst company I have ever done business with.

Just wanted to give an update. Addarios did such an awful job I had to replace everything less than 2 years after they "finished". Addarios is worse than I originally thought, which is hard to achieve. If you are looking to have a company disrespect you and your family, while at the same time doing a poor/horrendous job. Addarios is the perfect company for you.
Renee C.
Jan 12, 2022 Report
I signed up for the $109 special and the technician was very good explaining the problem. My furnace wasn't working so they sent a salesman Marc the next day to give me a quote for a new furnace. Marc was very aggressive and intimidating trying to sell me a furnace and water heater. When I told him I was getting other estimates, he told me he was going to report me for not having heat in my house.

He gave me other scenarios my pipes were going to freeze because I had no heat. I have a wood furnace that I used to heat up my house until I could get another furnace. I informed him I found another company and he said because the other company was a cheaper company. I chose them because the other company was more professional and had a nicer attitude to clients. Beware if Marc comes to your house to give you an estimate for any services.
David Lombardi
Jan 11, 2022 Report
We are pleased with the professionalism of both the sales and installation staff. The price was a bit more than competitive bids, but the 25 year guarantee was the clincher because our condo association requires a new water heater every 10 years. So, we spent a little more now to save a lot in the future. The unit was installed within five days of purchase and the installers were careful, neat and quick. I would recommend Addario Services to everyone.
Stuart B.
Jan 11, 2022 Report
Made an appointment for their $99 special. Had a 12-2 appointment. They Called at 1.45 and cancelled after I blocked off the day for them. Then when I asked to speak to a manager was put on hold and they never returned. Be AWARE.
Sean L.
Jan 05, 2022 Report
Very unprofessional service, made me sign up for their family service plan but they did not seem to care when my HVAC was down for a week and needed to be repaired and replaced. Several operators on the call were extremely rude and basically blamed me for not being at home at 830am to let the technicians in when my appointment windows is between 10am-12pm, they clearly messed up their "busy" schedule and just blamed it on customers. My advice is don't trust their family plan, I was left without the heat for a week and had to entertain their rude staffs.
Tiffany T.
Dec 13, 2021 Report
Do not use this company. They are not looking to help people only extort money from vulnerable people. I was referred to this company when my heat suddenly stopped working. They were the 1st to come out. I paid extra for an evaluation to determine the problem. Several issues were identified and I was told it would cost about $3k to fix everything. I waited 4 days and heard nothing from this company on ETA for work.

I called and was told the parts were ordered but due to covid it takes longer. I received a call 3 days later to say the part would come 10 days later. Now my family including 3 children were without heat for going on 3 weeks. Going into week 4, a technician shows up at the house states he cannot do any of the work and it will cost us $19,000 to fix. He did Nothing except give our phone number to the finance person at the company. he claimed the previous technician didn't know what he was doing and had been fired. we asked him to leave. Another friend gave us a different company and they came in 2 days and fixed the problem in 2 hours for $250 total including the part. NEVER USE THIS COMPANY
Patricia H. P.
Aug 30, 2021 Report
Charged me $700.00 to replace a bathroom faucet that I supplied after a month of leaving me w/no hot water. Got it down to $600.00 w/coupons but still feel ripped off.
R. W.
Jun 18, 2021 Report
Worse experience ever! We had three working bathrooms, two sink drains were running a bit slow, but were still functioning fine and not clogged. The sinks had no leaking anywhere. We thought it did not hurt to have these cleaned to prevent clogging. At the end of their "services", we have no working sinks in all three bathrooms. We are left with clogged and leaking sinks. The technician told us that they would not be able to fix the leak resulting from snaking the drain.

Rather than sending people who can fix the problem, we were told that the company would send plumber to give us a quote for the repairs. Leaving the inconvenience aside, we found it disappointing to see a company that do not stand by the quality of their service and do not make an effort to repair damages as a result of their services. To add to the frustration, the company never contacted us. I called them and was told that I need to pay $119 just for a plumber to come to take a look at the damages caused by their technician.
Rachel S.
Jun 02, 2021 Report
Terrible terrible terrible company. RUN! Look at the reviews. This is a HORRIBLE company. They will lie to you. Every single employee seems to be miserable. They will charge far more than reasonable and never finish the work. They have family in positions of power that enable (probably encourage) their disgusting treatment of others. No clue how they sleep at night!
Elisa L.
May 15, 2021 Report
Go elsewhere-terrible quality and customer service. Had a bath insert installed-paid above national average due to some smooth talking from sales-I am left with mismatched tile alignment and a gap on my floor & wall --not to mention the holy hell mess I had to clean up including glue on my bathroom walls and minor dings that will need attention-if I could give no stars I would. Still waiting to hear how they're going to remedy this -the only time I was called back timely was when I denied payment
Brendan Aarons
Apr 10, 2020 Report
If you want the best plumbing heating cooling electrical call Addarios. Super professional and they do great work!
Charlotte Manning
Mar 09, 2020 Report
Great service. I would recommend them to do any work plumbing or electrical work. Friendly and helpful,answering any questions I had. Prices are great and they are quick to come to my home. I highly recommend them.
Joe Joyner
Dec 21, 2019 Report
Excellent experience. Knowledgeable, friendly and fairly priced. I will definitely contact them again.
Jeff Van Durme
Oct 02, 2018 Report
Don't use them unless you are willing to give away money. I had them come to the house to charge me 300 dollars to plug in a wire that wasn't plugged in. Then they quoted me 800 dollars for a flame sensor and a ignightor when I just did that on my own and spent 30 dollars total for the parts and only 3 nuts to undo to replace. I understand they need to make money but that's overkill. I guess I am in the wrong business.

The only thing I can give them is I got heat now for 10 min and when I called them back they said oh it was working. There never was a wire unplugged they just made it up. I was told I would get a price first before they started the job and that never happened. So if u do use them I guess tell them before they step in the door to let them know they give a price first. I wish I could rate zero stars.

I wouldn't use ever again. I put a bad rating on their website and it doesnt even except it unless it 4 stars or above what kind of company is this. The owner calls me and after going at it for an hour he asks me to retract the negative feedback. Yeah ok buddy wont get my money again.
Joanne Tildsley Troville
May 16, 2018 Report
Thank you Addario Plumbing for installing my new dishwasher. Your men were very friendly, professional and was here on time. Answered my all my question. Left my kitchen the way they found it clean. Would defiantly call again for issues I as having.
Paul Burns
Oct 09, 2017 Report
We recently had our 45 year old tub/shower renovated. The tile was coming loose and there were signs of water damage. I had a budget figure in mind and their quote was within that budget. They removed the existing tub, tiles and drywall and repaired all damaged studs. They installed a new plumbing, fiberglass tub and wall surround. There were a couple of detail areas I was worried about, but they handled them beautifully.

The job looks fantastic, it was done in two days and within budget. The workmen as well as management and office staff were very professional and courteous. I will definitely call them for any future plumbing or heating needs.
Penelope Kelley
Dec 20, 2016 Report
The customer service is top notch! I can't even say enough. This fall my hot water heater flooded my basement. Maria walked me through the daunting process of loans and rebates step by step. The technicians who did the work were professional and courteous. They went above and beyond to make the heat and hot water work in my old drafty house. I wouldn't even dream of using anyone else but Addarios.