Business Details
32 Years
experience
Emergency
services
Your Trusted Local Plumbing Experts
With over 30 years of dedicated service, AAA City Plumbing has established itself as a trusted local plumbing expert serving Charlotte, Rock Hill, and surrounding areas. Our team of licensed, bonded, and insured professionals brings decades of combined experience to every project, ensuring reliable solutions for both residential and commercial clients. We prioritize ongoing training to maintain industry-leading expertise in modern plumbing techniques and technologies. Our commitment to quality is reflected in our A+ rating with the Better Business Bureau and recognition as an Angi Super Service Award winner. We hand-pick our technicians through rigorous background checks and drug screenings, ensuring only top-tier professionals represent our company. Our customer-centric approach focuses on transparent communication, timely service, and lasting solutions that protect your property's value. From emergency repairs to preventive maintenance, we treat every client's home or business with the same care we would our own. Our investment in state-of-the-art equipment enables efficient diagnostics and repairs, minimizing disruption to your daily life. We maintain strict compliance with all local and national plumbing codes while offering personalized service tailored to each client's unique needs. This combination of technical excellence, ethical business practices, and community commitment has made us a preferred plumbing provider for generations of satisfied customers.
Services
Water Heater Repair
Drain Cleaning
Emergency Plumbing
Septic Tank Services
Whole House Repipe
Leak Detection
Tankless Water Heaters
Sump Pumps
Plumbing Repair
Hydro Jetting
Details
- Year established: 1994
Highlights and features
- 30+ years of combined experience serving Charlotte and Rock Hill areas
- We provide 24/7 emergency plumbing services for urgent situations
- Our team consists of certified experts with extensive industry training
- We offer financing options through Synchrony for major plumbing projects
- We maintain an A+ rating with the Better Business Bureau
Associations and certifications
- Better Business Bureau
- Angi Super Service Award
What people say
Professional and thorough
Quick diagnosis
Friendly and polite
Excellent customer service
Highly recommend
Services
Water Heater Repair
Our certified technicians specialize in diagnosing and repairing all types of water heating systems. We handle traditional tank models and modern tankless units with equal expertise. Our service includes comprehensive diagnostics to identify issues like leaks, sediment buildup, or heating element failures. We maintain a complete inventory of genuine replacement parts to ensure same-day repairs whenever possible. Our team follows strict safety protocols when working with gas and electrical connections, ensuring both proper function and safety compliance.
Drain Cleaning
We employ advanced hydro jetting technology to thoroughly clean drains and sewer lines. Our high-pressure water systems remove stubborn clogs, mineral deposits, and tree root intrusions effectively. Before treatment, we use video inspection to assess pipe condition and locate blockages precisely. This non-invasive method cleans pipes more thoroughly than traditional snakes while minimizing damage risk. Our technicians adjust pressure settings based on pipe material and diameter to ensure safe, effective cleaning for both residential and commercial systems.
Emergency Plumbing
Our 24/7 emergency service responds to urgent plumbing crises including burst pipes, severe leaks, and sewer backups. We maintain rapid response times through strategically located service centers in Charlotte and Rock Hill. Our emergency technicians carry specialized equipment for immediate water mitigation and temporary repairs. We prioritize safety first approach ensures proper handling of hazardous situations while minimizing property damage. Customers receive clear communication throughout the emergency resolution process.
Septic Tank Services
We provide comprehensive septic system care including pumping, inspections, and repairs. Our technicians assess tank condition, check for sludge buildup, and evaluate drain field performance. We use calibrated equipment to determine precise pumping needs while following environmental regulations. Our service includes system diagnostics to identify potential issues before they become emergencies. We educate homeowners on proper septic maintenance practices to extend system lifespan and prevent costly replacements.
Whole House Repipe
Our repiping specialists handle complete water line replacements for aging or damaged plumbing systems. We use durable PEX and copper materials that meet current building codes. The process includes careful planning to minimize structural disruption while ensuring optimal water flow. Our team handles all aspects from permit acquisition to final inspections. We offer lifetime warranties on materials and workmanship, providing long-term peace of mind for homeowners facing recurring pipe issues.
Questions
What areas do you service?
We serve Charlotte, Rock Hill, and surrounding areas in North and South Carolina including Concord, Gastonia, Huntersville, and Fort Mill.
Do you offer emergency services?
Yes, we provide 24/7 emergency plumbing services for urgent situations like burst pipes and sewer backups.
What payment methods do you accept?
We accept Visa, Mastercard, AmEx, and Discover. Financing options are available through Synchrony.
Are your plumbers licensed and insured?
Yes, all our technicians are licensed, bonded, and insured with extensive training and background checks.
How quickly can you respond to service requests?
We typically respond within 2 hours for emergency calls and offer same-day appointments for non-urgent issues.
Do you offer warranties on your work?
Yes, we provide lifetime warranties on repiping services and standard warranties on parts and labor.
Reviews (14)
Jessica Williams
Aug 25, 2023
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Matt was fabulous. He came in took a look at everything and was able to fix the problem. If anyone needs assist in plumbing, Matt is the guy to go to. Thank you Matt for your help in fixing our water/plumbing issue.
Warren Hollier
Aug 19, 2023
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Septic Tank alarm was going off. Called AAA Plumbing and they were here within 24 hours. Long story short, thanks to technician Brian, it was discovered that we have 2 Septic Tanks, not 1. The two other technicians, Ian and Chris had a really difficult time locating the second tank, which could not be located because the entry lid was 3ft under ground and 10 feet away from the larger Septic Tank which has an above ground entry lid.
After probing for many hours, they were able to locate it. They used a backhoe to expose the lid, they pumped it, replaced the lid back, filled in the other two holes where they searched, cleaned up and they were done! Minor damage done to Landscaping lighting but I expected far worse results because they were working around two ornamental trees, plants, Irrigation as well as low voltage wiring. Very professional group of guys.
After probing for many hours, they were able to locate it. They used a backhoe to expose the lid, they pumped it, replaced the lid back, filled in the other two holes where they searched, cleaned up and they were done! Minor damage done to Landscaping lighting but I expected far worse results because they were working around two ornamental trees, plants, Irrigation as well as low voltage wiring. Very professional group of guys.
Jenny Skalnig
Aug 07, 2023
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Absolutely wonderful to work with from the moment we called. They set expectations when they would call and show up for the appointment as well as sending a text confirming with a picture of the service tech that would be arriving. Jesse was wonderful! He explained the problem, what needed to be done as well as the cost. Jesse as well as his work was clean, neat and professional. Before leaving he advised what we could do to avoid issues in the future. We will absolutely be using them again. Thank you!
Andy Bayard
Jan 07, 2023
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From the beginning Franklin has demonstrated a great sense of courtesy, professionalism and knowledge. He is an excellent representative of his company and he has shown proof his great skills. Great job all the way! Service:Plumbing pipe repair
William Stewart
Sep 20, 2022
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I want to thank Parker and Justin for doing such a great job unclogging my kitchen sink! I tried correcting my problem for 3 days and had no luck. Once I called AAA City Plumbing they showed up within a couple of hours. In just a short time they had my drain open and flowing again! I will recommend AAA City Plumbing to all of my local friends! Thank you for your fast and professional services!
Spencer Faranda
Jul 25, 2022
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I had a good experience with AAA plumbing. Portia was great in helping send someone out to help same day. Stephan and Ian arrived quickly, were nice, professional, and very helpful in replacing the pilot assembly on my water heater. Will definitely use this company again. Service:Water heater repair
Ben Forman
Jun 25, 2022
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Franklin, Corey, and Waide from AAA we're all awesome to work with. They showed up on time, and were very friendly and helpful. I would recommend AAA plumbing to anyone looking to have a seamless water heater install experience Service:Water heater installation
Kathy Pugh
Jun 09, 2022
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AAA City Plumbing did a whole house re-pipe for us. The whole job took less than 3 days and we were only without water for one day. Shane came out and helped set up the job and Joe & Josh did the actual work. They were professional and very thorough. Highly recommend. Service:Plumbing pipe repair
Ellen Taylor
May 09, 2022
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The entire team at AAA City was very responsive! Customer service was incredible. I had a sewer backup problem, and they came out on a Saturday to help me! The team addressed the situation very professionally, although they did have to come back to use a camera to see if I had a break in my sewer line. They quickly assessed the situation and helped me decide that I could wait to address it if I needed to financially, Since I plan to rebuild on my lot! I've used larger companies in the past, but would recommend to everybody that you use this firm for all your plumbing needs in the future! They were well priced and honest which is a big plus!
Pam Huckabee
Apr 26, 2022
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Had a great experience today with Wade. Pipe behind washing machine busted. Communication on when service person would be here. He is the most pleasant person. Fast worker. We laughed about him finishing up and I said I guess I will do laundry now. Thank you so much for sending Wade and the Fast service. Pam Huckabee Service:Plumbing leak detection
Liz Sandora
Apr 14, 2022
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AAA City Plumbing is wonderful! They are responsive, reliable and honest! Joe came to our home and addressed a problem toilet. He assessed the issue, explained the details thoroughly and made the repairs using impeccable precision. A true professional!
Andrew Rickenbach
Apr 11, 2022
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AAA city plumping did a great job. Joe Keever came out repiped our whole house that had poly and dura pex. Minimal cuts in the dry wall, cleaned everything up and pulled out our old hot water heaters and installed a new tank less. Even fixed up our dishwasher line and pulled out what looked like an old well/pump that was in the house. Shane did a great job overseeing everything was done correctly and communicating with us along the way with regular status updates. I would definitely suggest these guys for any plumbing needs.
Linda Williams
Apr 05, 2022
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Thanks to Parrish for being so kind and informative during our conversation over the phone. I was so relived after talking with her. I felt like family I was able to get same day service, Parrish contacted me to let me know when the technician would arrive. Frankie was on time and very helpful. I even asked to get some pipes replaced. He had to go purchase a part he didn't on his truck. I'm so pleased with their work and the fair rates! Did I mention I called on Saturday after my first guy ghosted me! AAA Plumbing worked me into their busy schedule. I'm so thankful!
Mark Gold
Mar 09, 2022
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Terrific job. Will use again and again. Highly recommended for all plumbing and septic services. Of all whom called this by far was the easiest staff to work with. Thank you AAA City Plumbing your awesome. Service:Sewer cleaning