Benjamin Franklin Plumbing

Robert did a fantastic job at diagnosing and fixing our kitchen faucet issue. He arrived right at the specified time , replaced our broken kitchen faucet and also inspected the rest of plumbing in the house. Explained what was done and was very friendly and knowledgeable! AAA experience with Robert!

Their patient , knowledgeable , and talented staff installed a six head multi split inverter heat pump system in my 1770 cape. It doesnt get more complicated than my install and Terry, Malachy, Jason, and Nick made it look easy. No ugly piping on the outside and seamless use of closets and chases for piping on the inside. Yes they do HVAC!

My girlfriend Rachel and I experienced a sudden back-up in our septic shortly after the holidays. What we hoped was going to be solved by a routine septic tank pumping turned into a bit more of an issue. With the help of Chris, Eric, Humberto, and Emma we were able to diagnose the issue and have a compromised septic line dug up and replaced within nearly 24 hours! The team at Benjamin Franklin is nothing short of remarkable and we could not have asked for a better crew of professionals to help us through this situation. We will certainly be using Benjamin Franklin for any further septic or plumbing issues that may come up in the future. We cant thank you enough!

I have used Benjamin Franklin Plumbing and both times their staff have shown professionalism and have shown great care and attention to my home. Making sure to come in and out only when necessary, wearing covers on their shoes, cleaning up as they worked up to leaving out.

Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated.

I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment.

I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.

Vinnie and Myles came promptly to fix our hot water system - not knowing what the real issue even was! As soon as they looked they had the system working within a few minutes. Additionally we looked at the overall system, which had not been maintained properly, and we got a much needed education. We'll be getting them back soon for future maintenance and new system. More to come. We highly recommend Benjamin Franklin Plumbing. Customer service was prompt, courteous, educated, and pleasant.

I had major water damage in my house due to 3 burst pipes that froze up when my furnace malfunctioned. I contacted Ben Franklin late on Sunday afternoon and within the hour I received a call from the owner. I explained my situation and he said he would have someone contact me in the morning. At 7:15 on Monday morning I received a text message that a technician was on the way. He (Rob Williamson) arrived at my house around 7:45am! Incredible!
He was able to locate the first of 3 burst pipes and repaired that one by 11:30. Turns out I needed major repair on my furnace including a new zone valve and a relay part that he had to order.
He worked straight thru until after5pm and was joined by his manager Brian.
I can honestly say these two were phenomenal! Both were compassionate to my situation, were very detailed on what they diagnosed the problem to be and what the required fix would entail.
I found this entire experience (except of course dealing with all the inconveniences) to be a very satisfying one and would not hesitate for a second to refer this company to anyone in need of plumbing work!

Fritz Engel
South Windsor, CT

Excellent service from Tech Robert Williams PLM0290340-O2. Did beyond the call of duty to my situation. Very pleased from start to finish and very helpful to attain the help I needed to my boiler situation.

Excellent emergency service! They answered right away, arrived later that night and diagnosed the problem quickly, and had. Fair pricing and Ryan was very professional with a senseof humor. Ill definitely call them again if needed.

I had a great experience with Ryan Wesson from Benjamin Franklin Plumbing. Our Combi hot water boiler (HTP ELU 150WCN) stopped working, but Ryan quickly got it back up and running. He also identified a few underlying issues and provided clear options for the best way forward. Thanks to him, my family has heat and hot water again. Cheers, Ryan!

Nick was very helpful, and a great young man. We really enjoyed meeting him. Also my contact with Benjamin Franklin Plumbing was very pleasant and personable to begin with inspite of some mixup on information due to a system error with the Holiday. Everything worked out well. Well see how the work goes tomorrow as today was the overview & estimate.
Petrea & Charles Reading.

I hired Benjamin Franklin Plumbing today to do several jobs around my house and they sent Ryan W. He was not only professional but very courteous and really nice! He made it easy and stress free which is rare today. I will definitely call them again.

The techs that I had both Chris & Eric were both very informative, friendly & knowledgeable! Highly recommend!!
Eric was septic clean out guy & Chris was my septic inspection technician! Honestly cant say enough about them exceptional!

This was a visit to repair a water leak that was not taking completely taken care of in the first visit. New faucet was installed and took care of leak under sink on the first visit. Leak was still apparent in the cellar after a few days, so had to call them. Ryan Wesson and Gunner came the same day that I called and since I paid a lot, it was worth it for the guarantee. They were both extremely professional and easy to talk to. Was able to voice my concerns and know that the work is guaranteed should the problem still exist. Everything that was done was explained and no further costs were added on. Thank you for the great service performed by Ryan and Gunner, and the company back up with no questions asked.

The technician was very knowledgeable and explained every step of the process clearly as he worked.He diagnosed a tripping well pump that was drawing high amps, safely pulled and replaced the pump, and restored our water the same day. He communicated what needed to be done, and completed the repair efficiently. Everything was handled in a professional and timely manner, and we really appreciated being kept informed throughout the entire service. Very satisfied with the work and would definitely recommend.

I had a broken water pipe that needed immediate repair, and Ben from Benjamin Franklin Plumbing did an excellent job. The plumber was professional, knowledgeable, and efficient from start to finish. He clearly explained the issue, fixed it properly, and made sure everything was working before leaving. The work was done cleanly and with care, and the whole experience was stress-free. I would absolutely recommend them to anyone needing reliable plumbing service.

The technicians came on time, exactly when they said they would be there. Nick was knowledgeable, they were professional and super personable. I was in a situation where I didnt have the ability/time to price other companies so I wasnt able to shop around and compare the work that needed to be done and the cost so Im not sure about that, but either way the cost was very very high. They charged $99 just to come because it happened on the weekend. I will stick with 5 stars either way because I it got done in a timely manner and the guys were good.

It was a great working experience with Ben Williams during well pump and submersible motor replacement. I still think I overpaid, but my water is up and running. Ben Williams was professional and courteous. I watched the entire installation and he didn't have any issue. He answered my all questions. Thanks again.

Ami was very nice to deal with. He inspected everywhere inside and under and around the house to determine the location of any leaks (which were causing an increase to my water bill). He explained everything he did and what my options would be if I choose to have repair services done. I will definitely use Ben Franklin Plumbing to do the needed repairs.

I had a great experience with Ben Franklin Plumbing! Elliot was professional, friendly, and really knew his stuff. He took the time to explain everything and made sure I understood all my options before starting any work. I could tell he truly had my best interests in mind and cared about doing the job right. Highly recommend them for anyone looking for honest, dependable, and customer-focused plumbing service!

Called and got an appointment the next day. Eric came out and was absolutely great! Answered all my questions. Very respectful! He was also super early coming to my home which was great. I highly recommend! Keep up the great work Eric!

Jordan promptly arrived to assess the issue with my water heater. Upon his arrival, I informed him that another company had provided a quote. Jordan demonstrated respect and professionalism, asking that I hear him out while he presented alternative quotes. He offered detailed information on water heaters and identified additional concerns that required immediate attention to avoid potential future expenses. After presenting prices, Jordan observed my reaction and offered to revisit the quotes. Following a brief interval, he returned with a revised proposal that my girlfriend and I found satisfactory. As a result, a new water heater will be installed tomorrow, restoring our access to hot water. Throughout the process, Jordan remained committed to ensuring our satisfaction before departing. I would like to express my gratitude to Jordan for his dedication to his work and his commitment to providing exceptional customer service.

Earlier today I called Ben Franklin asking for my septic tank to be cleaned out. This company assigned a truck to arrive on the day I called.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.

Without doubt, this company does a superlative job at a reasonable cost.

They are an awesome company, they ran into some issues and were more than accomodating to fix without additional charges and did a great job. I haven't had hot water in a month, not because of them either. I had other people out to check it for me and none were as thorough as Ben Franklin