Business Details
50+ Years
experience
Chicago's Trusted Faucet & Plumbing Parts Supplier
Founded in 1951, our business began as Madison Plumbing before evolving into The Faucet Shoppe, a Chicago institution specializing in plumbing solutions. Over 70 years, we've built a reputation for carrying the largest selection of faucet and toilet repair parts, including OEM replacements for major brands and rare components. Our expertise spans generations, with founder Norman Miller's plumbing knowledge passed down to his grandson Adam, who expanded our operations into a leading e-commerce and brick-and-mortar destination.We maintain a 20-foot parts counter stocked with over 500,000 items, serving professionals and DIYers across Chicagoland and beyond. Our commitment to personalized service remains unchanged since Norman's original 'Bring Samples' philosophy, ensuring accurate parts identification through hands-on expertise. Today, three generations of the Miller family continue this legacy, combining traditional craftsmanship with modern e-commerce convenience to solve plumbing challenges for homeowners, contractors, and institutions.
Services
Faucet Parts
Toilet Repair Parts
OEM Replacement Parts
Commercial Faucets
Residential Products
Hard-to-Find Parts
Plumbing Solutions
Business Accounts
Parts Identification
E-Commerce Sales
Details
- Year established: 1951
Highlights and features
- 70+ years serving Chicago's plumbing needs
- Largest selection of faucet repair parts in Chicago
- Specialize in OEM replacement parts for major brands
- Experts in sourcing hard-to-find plumbing components
- Three generations of family plumbing expertise
Services
Faucet Parts
We offer comprehensive faucet replacement parts for all major brands. Our inventory includes both current OEM components and discontinued items difficult to source elsewhere. Our experts help identify exact matches using sample comparisons and technical specifications.
Toilet Repair Parts
Specializing in toilet repair components for residential and commercial applications. We stock parts for major manufacturers and vintage fixtures no longer in production. Our staff provides technical support for proper part identification and installation guidance.
OEM Replacement Parts
Carrying genuine OEM parts for leading brands like Kohler, Delta, and Moen. Our inventory ensures authentic replacements that maintain manufacturer warranties. We help professionals and homeowners source exact specifications for proper system compatibility.
Commercial Faucets
Providing commercial-grade faucet solutions for institutional and business applications. Our selection includes durable fixtures for high-traffic environments. We offer technical consultation to ensure proper specification matching for commercial plumbing systems.
Parts Identification
Expert assistance in identifying unknown plumbing components through visual analysis and sample comparisons. Our staff uses technical references and physical comparisons to locate exact replacements for both modern and obsolete parts.
People
Norman Miller
Founder
Established the business in 1951 after learning plumbing from his father. Transformed Madison Plumbing into The Faucet Shoppe, creating Chicago's premier plumbing parts destination through his technical expertise and customer-focused approach.
Adam Miller
Current Operator
Third-generation plumbing expert who expanded operations to e-commerce and larger facilities. Maintains family legacy through personalized service while modernizing business practices to meet contemporary customer needs.
Questions
How do I identify my faucet parts?
Bring samples to our counter or use our online identification tools. Our staff helps match components using visual comparisons and technical specifications.
What are your business hours?
We're open Monday through Friday from 8:30 AM to 5 PM at our Chicago location.
Do you serve areas outside Chicago?
We primarily serve Chicagoland and surrounding suburbs, with shipping options available for many products.
Can businesses open accounts?
Yes, we offer corporate accounts with benefits including volume pricing, credit terms, and technical support for commercial customers.
Do you have rare plumbing parts?
Our specialty is sourcing hard-to-find components, including obsolete items no longer manufactured by original brands.
Reviews (4)
Jill Fuller
Jun 23, 2022
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Great customer service. I bought an older property and needed to replace faucet parts. Company responded quickly and helpfully. Thank you!
Gl Utz
May 28, 2022
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I've been here now twice and they take care of me like I've been a regular for years. Great customer service, they don't just give you a part you need, they make sure you understand what needs to be done and walk you through it. So far, all appliances have been fixed good as new 100%
Steve Rooks
Apr 27, 2022
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What amazing focus on going above and beyond! First, Andrew searched far and wide for a replacement cartridge for our 12-yo water filter faucet that I thought was a Franke, and found one that seemed to match the pictures and measurements I sent. Then when it turned out to be just a bit too long (such that the handle stuck out a bit), Adam offered to get me a second one at a discount and grind it to size - and I am all the way in Toronto.
Marie Kahle
Apr 20, 2022
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Amazing experience! I ordered a small screw when my Moen kitchen faucet handle fell off. The new screw kept falling out. I brought in the faucet handle and The Faucet Shoppe showed me that the original screw was still inside! They gifted me the hex key to tighten it. Problem solved! The Faucet Shoppe is honest and generous with their time and expertise! #grateful
