Carroll Plumbing & Heating CO Inc

Business Details

50+ Years

experience

Emergency

services

Trusted Plumbing & HVAC Experts in Richmond Since 1968

Carroll Plumbing & Heating CO Inc and Heating has served Richmond and central Virginia since 1968, establishing itself as a trusted provider of residential plumbing, heating, and cooling services. Our team of licensed professionals holds HVAC Mechanics, Master Plumber, and Gas Fitters certifications, ensuring expertise across all service areas. We prioritize customer satisfaction through transparent pricing, timely emergency responses, and comprehensive solutions for new construction and historic properties.

With decades of local experience, we guarantee familiarity with regional plumbing and HVAC systems, backed by a Class A Contractors License. Our commitment to quality is reflected in memberships with the Better Business Bureau, National Federation of Independent Business, and National Air Duct Cleaners Association. We focus on building long-term relationships through reliable service, offering 24/7 emergency assistance and financing options to meet diverse client needs.

Services

Plumbing HVAC Boiler Services Drain Cleaning Backflow Prevention Water Heater Repair Sewer Line Repair Tankless Water Heaters Indoor Air Quality Emergency Services

Details

Year established: 1968

Highlights and features

50+ years of local plumbing and HVAC expertise since 1968
Fully licensed technicians with Master Plumber and HVAC certifications
24/7 emergency services for urgent plumbing and HVAC needs
Financing options available for major installations and repairs
Proven track record with #1 Favorite Plumber awards in Richmond

Associations and certifications

Class A Contractors License #2701 031639A
Better Business Bureau (BBB)
National Federation of Independent Business
National Air Duct Cleaners Association

What people say

Top-rated plumber 24/7 availability Licensed technicians Transparent pricing Award-winning service

Website

Update Listing

Services

Plumbing

Carroll Plumbing & Heating CO Inc and Heating offers comprehensive residential plumbing services including repairs, installations, and maintenance for kitchens, bathrooms, and exterior systems. Our licensed technicians handle sewer lines, water heaters, drain cleaning, and backflow prevention with transparent pricing and 24/7 emergency availability. We specialize in both modern and historic properties across Richmond.

HVAC

Our HVAC services include installation, repair, and maintenance of heating and air conditioning systems. Technicians address emergency HVAC needs 24/7 while offering preventative maintenance to extend system life. We service all types including heat pumps, gas furnaces, and ductless systems for Richmond homeowners.

Boiler Services

Carroll provides boiler installation, repair, and retrofitting for hydronic, steam, and gas systems. Our experts handle both modern and historic boiler systems in Richmond, offering efficiency upgrades and emergency boiler service 24/7 to ensure reliable heating for homes without ductwork.

Drain Cleaning

We offer professional drain cleaning using advanced tools like hydro-jetting and video inspections. Our technicians address kitchen, bathroom, and outdoor drain clogs while providing maintenance tips to prevent future blockages. Emergency drain services are available 24/7 for Richmond residents.

Backflow Prevention

Our certified technicians install, test, and repair backflow prevention devices to protect potable water supplies. Services cover irrigation systems, appliances, and plumbing fixtures, ensuring compliance with local regulations and preventing contaminated water from entering main water lines.

Questions

What areas do you serve?

We serve all Richmond neighborhoods including Downtown, West End, Northside, Southside, and surrounding central Virginia areas like Chesterfield and Midlothian.

Do you offer emergency services?

Yes, we provide 24/7 emergency plumbing and HVAC services with rapid response times for urgent issues like burst pipes or heating failures.

What payment options are available?

We accept cash, credit cards, and offer financing through Regions Bank including same-as-cash and fixed-rate loan options for major projects.

Are your technicians licensed?

All our technicians hold Master Plumber, HVAC Mechanics, and Gas Fitters licenses with ongoing training to maintain industry certifications.

How can I schedule service?

Call us at 804-358-6322 anytime or use our online contact form to schedule appointments or request emergency assistance.

What makes Carroll different?

With 50+ years of local experience, we combine licensed expertise, 24/7 availability, and financing options while maintaining BBB accreditation and #1 Favorite Plumber awards.

Reviews (7)

Write a Review

Colette Wright

Jun 07, 2022 Report

Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.

Kaye Teasley

Sep 20, 2021 Report

I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.

Kristine Slovis

Aug 29, 2021 Report

Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend! Services: Water heater installation, Installation

Megan Hoffmann

Jul 27, 2021 Report

I called Carroll to do some weekend work on my AC unit that was not cooling properly. The man added coolant to the system and got it working again, however, advised me to get a leak check, which I understood. Not even five days later it stopped cooling effectively again so this time a different company came out to look at it. He said there was such an obvious leak that there was liquid outside of the unit and looking inside you could see it was wet as well.

Hard to believe it wasn't like that when Carroll came.when I spoke with supervisor all he said was "how can we make this right? Can I quote you a new unit?" No, I would like my labor cost refunded from an almost $500 expense that lasted five days. He denied all blame.

Sam Rorabaugh

May 24, 2021 Report

I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

Melissa Ball

Apr 22, 2021 Report

I've had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service! Service: Repair water heater

Charmagne Richardson

Apr 05, 2021 Report

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.