Business Details
Emergency
services
Professional Plumbing Services in Rochester, NY
Since 1885, Howe & Bassett has been Rochester's trusted partner for comprehensive plumbing solutions. Our team of licensed professionals brings decades of combined experience to every project, prioritizing environmentally responsible practices and cutting-edge techniques. We specialize in residential and commercial plumbing systems, including septic and well work, emergency repairs, and new installations. Our commitment to excellence is reflected in our meticulous approach: technicians arrive punctually, maintain a quiet and respectful presence, and ensure thorough cleanup after every job.With full liability insurance coverage and a proven track record of serving Monroe and Livingston counties, we combine traditional craftsmanship with modern innovations to deliver reliable, long-lasting results. Our customer-centric philosophy emphasizes clear communication, transparent processes, and treating every home as we would our own.
Services
Plumbing Repairs
Emergency Services
Septic Systems
Water Heater Installation
Pipe Replacement
Drain Cleaning
Gas Line Work
Well System Maintenance
Fixture Installation
Commercial Plumbing
Highlights and features
- We've served Monroe County since 1885 with proven plumbing expertise
- Our licensed technicians use environmentally safe products and methods
- We guarantee punctual, respectful service with thorough cleanup
- Full liability insurance covers up to $2 million in property damage
- Customer-first approach treating every home with personal care
Services
Plumbing Repairs
Our expert technicians diagnose and fix all types of plumbing issues, from leaky faucets to complex pipe systems. We use advanced diagnostic tools and high-quality materials to ensure lasting repairs. Customers benefit from minimized disruption and guaranteed workmanship that maintains system integrity.
Emergency Services
We provide immediate response for urgent plumbing crises like burst pipes, sewer backups, and water heater failures. Our on-call technicians arrive equipped with essential tools and parts to resolve emergencies efficiently. This service ensures property protection and rapid restoration of normal operations.
Septic Systems
Comprehensive septic system maintenance, installation, and repair services for residential and commercial properties. Our specialists handle tank inspections, pump-outs, and system upgrades using environmentally responsible methods. Customers receive detailed assessments and long-term maintenance recommendations to prevent failures.
Water Heater Installation
Professional installation of traditional and tankless water heating systems with energy-efficient options. We assess home requirements to recommend optimal capacity and type, ensuring proper sizing and code compliance. Customers enjoy improved efficiency and extended system lifespan with our expert installation.
Drain Cleaning
Advanced drain clearing using hydro-jetting and camera inspection technology to remove blockages and buildup. Our non-invasive techniques identify root causes like tree root intrusion or pipe corrosion. Customers benefit from restored flow and preventive maintenance to avoid recurring issues.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services with immediate response for urgent issues like burst pipes or water leaks.
What areas do you service?
We primarily serve Monroe and Livingston counties, including Rochester and surrounding communities in New York.
How do you ensure customer satisfaction?
Our technicians follow strict protocols for respectful service, including punctuality, thorough cleanup, and clear communication throughout every project.
Are your plumbers licensed and insured?
All our technicians are fully licensed with current certifications, and we maintain comprehensive liability insurance coverage up to $2 million.
What plumbing services do you specialize in?
We handle complete residential and commercial plumbing systems, including emergency repairs, septic/well work, gas lines, and water heater installations.
Reviews (6)
Michael Green
Dec 13, 2020
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It used to be great and had been my go to place for plumbing for the past 30 years. But in the past few years, their service has nose dived. I don't know if it is because Steve retired, but I no longer find them reliable. It was a great company with great people but, unfortunately, that is no longer the case.
Ronald Schutt
Jan 27, 2020
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They kept promising to come and never showed for 2 weeks, after several calls to Mike. Now they don't answer when I call. I do not understand, but I am done trying to be a loyal customer. It is a shame.
Joe Blough
Dec 24, 2019
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We had a couple plumbing issues that my husband couldn't solve. When the guy arrived, he covered the options and then ended up fixing all the problems before he told us how much it would cost. Then he charged us the minimum charge because, he said, "it wasn't really that big of a problem". So impressed with their fairness and honesty at Howe & Bassett. I will keep them on my list. Thank you.
Betty Drew
Mar 27, 2019
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I called these guys about a really slow draining sink/slow flushing toilet. They came in and analyzed the problem via camera in the drain. To make a long story short they had to cut holes in ceilings and walls to get at the pipes to see what was needed. In the end they ran a whole new pipe to the sink which solved the slow draining bathroom/venting problem. They cleaned up after themselves and even patched the holes. Perfect. All we had to do was touch up paint. The whole job took 2 days to complete. I was impressed.
Wendy Legler
Jan 03, 2019
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Terrible! Wouldn't return calls.ever! And that was the owner! Took forever to get the work done and didn't submit everything properly to the home warranty company so we had to schedule and pay an entirely different company to take care of the problem. Don't ever use this company. I wouldn't ever let them back in my home again!
Pen F.
Sep 08, 2018
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We have always used Howe and Bassett. We have been pleased until recently. We had them replace a water heater and the plumber was messy. He removed the water heater and moved it to our finished part of our basement, which is carpeted. This caused significant stains in our rugs. He soldered on our concrete driveway and left permanent marks. He used our restroom and left black muck all over our towels. I'm not sure if we will use them again.
