Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC & Plumbing Experts in Shreveport
Pioneer Comfort Systems has been a trusted name in HVAC and plumbing services since 1960, serving Shreveport, LA, and surrounding areas. Founded on the principle of integrity by E.W. Smith, we remain a family-owned business committed to ethical practices and community support. Our NATE-certified technicians deliver expert HVAC installation, repair, and maintenance, backed by factory training and a dedication to staying ahead of industry advancements. We pride ourselves on in-house expertise, from sheet metal fabrication to trenchless pipe repair, ensuring quality control across all services. With 24/7 emergency availability and no overtime charges, we prioritize customer comfort and satisfaction.Recognized by the Better Business Bureau with the 2024 Torch Award for Integrity, we combine decades of experience with cutting-edge technology to meet residential and commercial needs. Our team undergoes rigorous training, and we maintain transparent communication through feedback surveys and a dedicated service manager. Serving Shreveport for over 60 years, we offer financing options and preventive maintenance programs like the Energy Control Agreement to ensure long-term system efficiency. Our commitment to excellence extends to indoor air quality services, plumbing solutions, and a full-service approach that keeps customer homes and businesses running smoothly year-round.
Services
AC Installation
AC Repair
Furnace Repair
Air Duct Cleaning
Trenchless Pipe Repair
Plumbing Maintenance
Indoor Air Quality
Emergency Plumbing
Heater Installation
HVAC Maintenance
Details
- Year established: 1960
Highlights and features
- We offer 24/7 emergency service with no overtime charges.
- Our NATE-certified technicians ensure industry-leading HVAC expertise.
- Family-owned since 1960, with a legacy of integrity and local service.
- We utilize trenchless pipe repair technology for minimal disruption.
- Awarded the 2024 BBB Torch Award for ethical business practices.
Associations and certifications
- Better Business Bureau (BBB)
What people say
Reliable service
Prompt emergency response
Professional technicians
Award-winning integrity
Transparent pricing
Services
AC Installation
Our AC installation services ensure efficient cooling for homes and businesses. We specialize in American Standard systems, offering energy-efficient units with proper sizing and installation to reduce utility bills. Factory-trained technicians handle residential and commercial projects, ensuring optimal performance and long-term reliability for Shreveport's extreme summers.
Trenchless Pipe Repair
Trenchless pipe repair minimizes property disruption while fixing sewer lines. Using pipe bursting or relining, we address collapsed or leaking pipes without excavation. This cost-effective method lasts up to 50 years, restoring functionality without damaging landscapes or structures in Shreveport and Bossier City.
Air Duct Cleaning
Professional air duct cleaning improves indoor air quality and HVAC efficiency. Our NADCA-certified technicians remove contaminants like dust and allergens, following EPA-approved sanitization processes. Regular cleaning reduces energy costs and extends system lifespan, ensuring healthier air for homes and businesses.
Emergency Plumbing
Emergency plumbing services address urgent issues like burst pipes, leaks, and sewer backups at any hour. Our rapid-response team uses advanced diagnostics to resolve problems quickly, with no overtime fees. Available 24/7, we prioritize minimizing damage and restoring functionality promptly.
Furnace Repair
Furnace repair services keep heating systems operational during cold snaps. We service all brands, offering diagnostics, part replacement, and tune-ups. Preventive maintenance plans extend equipment life, ensuring efficient operation and reducing unexpected breakdowns in Shreveport's variable winters.
People
Michael Smith
President
Michael Smith leads Pioneer Comfort Systems with over two decades of HVAC industry experience. He upholds family-owned values while driving strategic growth and operational excellence. His focus on integrity ensures the company maintains its 1960 founding principles.
Tiffani Thomas
Chief Operations Officer
Tiffani Thomas oversees daily operations, ensuring seamless service delivery across HVAC and plumbing divisions. With a background in logistics and customer relations, she optimizes efficiency while maintaining the company's commitment to ethical practices.
Lisa Applegate
Sales & Marketing Director
Lisa Applegate drives marketing strategy and client acquisition, leveraging 15+ years in home services. She focuses on community engagement and digital outreach to expand Pioneer's local presence while emphasizing customer education.
Robin Kage
Office Manager
Robin Kage manages administrative operations, ensuring smooth coordination between field technicians and customers. With a decade of experience, she maintains organizational efficiency and supports the team's day-to-day needs.
Eric Vance
HVAC Comfort Specialist
Eric Vance provides expert HVAC diagnostics and solutions, drawing on 12 years of field experience. He specializes in system optimization, ensuring residential and commercial clients achieve maximum comfort and energy efficiency.
Questions
What HVAC services do you offer in Shreveport?
We provide AC installation, furnace repair, duct cleaning, indoor air quality solutions, and 24/7 emergency HVAC services in Shreveport and surrounding areas.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing repairs, including leak detection, water heater replacement, and trenchless pipe repair with no overtime charges.
Are your technicians certified?
All HVAC technicians are NATE-certified, and plumbers are licensed and trained in advanced techniques like trenchless sewer repair.
How can I schedule service?
Call (318) 795-8000 anytime or use our online quote form to schedule HVAC or plumbing service in Shreveport.
Do you offer financing options?
Yes, we provide financing options for HVAC and plumbing projects with approved credit to help manage costs.
Reviews (6)
David Walls
Jun 21, 2022
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We were blessed enough to win a new system during a 1st Responders contest (Thank you Stephanie/sister-in-law) and we can't praise Pioneer Comfort Systems enough for the product and work they did.
Warren Quickel
Jun 07, 2022
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I subscribe to Pioneer's annual maintenance program which provides 2 comprehensive HVAC service checks per year. Today as part of that agreement, technician Joe Trejo checked the entire system. His professionalism and attention to detail exemplify the philosophy of Pioneer. Thank you, Joe and thanks to Pioneer for continuing to provide excellent customer service.
Jennifer Gibbs
Jun 04, 2022
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Impeccable timing and honest service! June 1st, and the outside temp was 94 with the gates of Hell humidity. My unit was not cooling. From my initial call to the time that the repairman (Levi) left was 1 hour 50 minutes. I am sorry to say that Pioneer wasn't the first company I called, but they were the first to act with urgency and compassion. I'm grateful to them and I will definitely be using them for my annual HVAC services. Lisa and Michael, you both are doing your family proud! Thank you for running such a great business!
Kay Hunter
May 15, 2022
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I had a plumbing issue on a Saturday. Riley responded to the operator request within 15 minutes and was at my house in 30 minutes. He quickly repaired the problem. He was very prompt and polite and efficient. I am very pleased with my entire experience with Pioneer Company. I certainly will call again if services needed.
Jeanne Marie
Apr 22, 2022
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Pioneer is always on time. Courteous. Reliable and professional. We've used them ten years and wouldn't think of using another service. Services: A/C system maintenance, HVAC duct & vent cleaning
David Miller
Apr 17, 2022
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Continuing outstanding company. I've trusted Pioneer with all my plumbing and HVAC needs for last 10 years. Responsive and professional team that can handle anything you need. Services: A/C system maintenance, Heating system maintenance
