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20 Years
experience
Emergency
services
Your Trusted Richmond Plumbing Experts
Robinson's Plumbing Service is a family-owned and operated business serving the greater Richmond and Charlottesville areas since 2006. Founded on principles of expertise, honesty, and professionalism, we deliver fair pricing and certified technicians who undergo rigorous vetting, including drug tests, background checks, and specialized training. Our team combines over 100 years of collective experience to address residential and commercial plumbing needs, from emergency repairs to new construction projects.

We guarantee all labor and materials for two yearsdouble the industry standardand operate under a No Surprises Pricing model to ensure transparency. Recognized as a trusted local provider, we maintain 24/7 emergency services and offer financing options to meet diverse client needs.
Services
Emergency Plumbing Water Heater Repair Drain Cleaning Sewer Line Repair Repiping Services Gas Line Services Backflow Prevention Tankless Water Heaters Commercial Plumbing New Construction Plumbing
Details
  • Year established: 2006
Highlights and features
  • 24/7 emergency plumbing service with rapid response times
  • Certified technicians with rigorous background checks and training
  • 2-year guarantee on all labor and materials
  • Transparent No Surprises Pricing with upfront quotes
  • Locally trusted since 2006 with 100+ years of combined expertise
Associations and certifications
  • Flo by Moen Professional Installer
  • Leaksmart Professional Installer
What people say
Fast response Professional technicians No surprise pricing 2-year warranty Friendly service
Services
Emergency Plumbing
Our licensed plumbers provide immediate solutions for burst pipes, gas leaks, and severe clogs with 24/7 availability. Technicians carry essential parts for rapid repairs and guarantee same-day service for urgent issues like water outages or flooding. We prioritize minimizing property damage while ensuring safety during critical situations.
Water Heater Services
We install, repair, and maintain conventional, tankless, and hybrid water heaters for residential and commercial properties. Our technicians diagnose temperature inconsistencies, replace faulty components, and recommend energy-efficient upgrades. All water heater work includes a 2-year warranty covering both parts and labor for long-term reliability.
Drain Cleaning
Using advanced camera inspections and hydro-jetting equipment, we clear stubborn drain blockages in kitchens, bathrooms, and sewer lines. Our non-invasive techniques identify root causes like tree root intrusion or pipe corrosion, preventing recurring issues while maintaining pipe integrity during the cleaning process.
Sewer Line Repair
We specialize in sewer line diagnostics using CCTV cameras to locate cracks, collapses, or root infiltration. Repair options include trenchless pipe lining for minimal disruption or complete line replacement when necessary. Emergency sewer backups receive priority scheduling to restore sanitation and prevent health hazards.
Repiping Services
We address deteriorating plumbing systems in older homes using modern materials like PEX or copper. Our repiping process minimizes structural damage while upgrading water pressure and preventing leaks. Common replacements target polybutylene pipes prone to failure in properties built between 1978-1995, ensuring long-term system reliability.
People
Gary Robinson
Owner
With 30+ years of plumbing experience, Gary founded Robinson's Plumbing Service in 2006. He oversees operations and maintains quality standards across all projects, ensuring every technician meets rigorous certification requirements before serving clients.
Justin
Master Plumber
Certified plumber with expertise in emergency repairs and new construction projects. Known for clear communication, efficient problem-solving, and exceptional customer service based on numerous client testimonials praising his professionalism.
Derick
Senior Technician
Experienced technician specializing in water heater diagnostics and complex leak detection. Praised for transparent explanations of issues and preventive maintenance advice to extend system longevity while maintaining a friendly demeanor.
Travis
Emergency Specialist
Reliable 24/7 emergency plumber recognized for prompt Saturday morning service and thorough explanations of repair processes. Combines technical skill with approachability to put clients at ease during stressful situations.
Luis
Certified Installer
Skilled in garbage disposal replacements and residential plumbing installations. Clients highlight his professionalism, attention to detail, and ability to complete jobs efficiently while maintaining a clean work environment.
Questions
What plumbing emergencies require immediate attention?
Burst pipes, gas leaks, complete water loss, and sewer backups demand immediate service. These issues pose safety risks and can cause extensive property damage if not addressed promptly by licensed professionals.
Do you offer financing options for plumbing services?
Yes, we provide financing options for major repairs and replacements. Contact our office for details on qualifying projects and application procedures to make essential plumbing services more accessible.
How quickly can you respond to emergency calls?
Our 24/7 emergency team typically responds within 1-2 hours. During regular business hours (7:30 AM - 4:00 PM), technicians arrive even faster, prioritizing critical issues like flooding or gas leaks.
What sets your plumbers apart from competitors?
Our technicians undergo rigorous vetting, including drug tests, background checks, and skills assessments. We guarantee all work for two years—double the industry standard—and maintain transparent pricing with no hidden fees.
Do you service both residential and commercial properties?
Yes, we handle projects for homes, apartment complexes, medical offices, and commercial buildings. Our team addresses specialized needs like backflow prevention in businesses and large-scale repiping in multi-unit developments.
How do you prevent future plumbing issues?
We recommend annual inspections, drain screens to catch debris, avoiding grease disposal in sinks, and pipe insulation in cold areas. Our maintenance contracts help commercial clients prevent emergencies through proactive system checks.
Reviews (4)
Lisa French
May 25, 2022 Report
What a pleasant and successful service experience. Ryan Frederick came to my home and after a bit of discussion he diagnosed and fixed my plumbing issues. He was a careful listener, very friendly and gave me confidence in his abilities. I will be letting my family and friends know that I have found him! Services: Plumbing leak repair, Toilet installation
Ronald Tillett
May 07, 2022 Report
I called Robinson Plumbing Service on Sunday with a water heater problem. They schedule service for Monday morning and arrived at the prescribed time period. The technician was Ryan Frederick. He introduced himself, immediately asked me to describe the problem, when it occurred, inspected both water heaters, discussed and showed me the problem, and then provided a series of options. The issue was more complex than usual given there is a booster hot water heater and that was the problem.

He fixed the problem and then provided both short and long-term solutions, with estimates. Excellent work overall and should we choose to update our hot water system, we will use Robinson Plumbing for the work. We would also request that Ryan Frederick do the work if appropriate. Ron Tillett
Chris Potter
May 04, 2022 Report
We called Robinsons to install a faucet and connect a sink in our half bathroom. Incredibly, they came out the same day. The plumber arrived on time, put on shoe covers, and estimated 2 hours of labor. The plumber encountered several issues during the installation. He had to go out to his van several times. He did not take off his shoe covers and soiled our brand new floors as a result. At one point, he forgot to connect one of the hoses and water sprayed all over our bathroom.

He asked us to provide rags and paper towels. He left the job with puddles of water underneath our vanity. The sealing work the plumber did was disappointing. You can see gaps in the counter top and spots where he smeared the sealant onto the wall. We spent an hour afterward cleaning our floors, wiping up water, and trying to get the clear caulk off the wall. While we appreciated the responsiveness, I would not recommend Robinson's based on this interaction.
Carter Bogese
Apr 23, 2022 Report
The technician that came out, Ryan Frederick, was professional and very courteous. He explained what needed to be done and took the time to answer all of my questions. This is my first experience with Robinson's and I have to say that I'm very much impressed with the customer service and the quality of the work performed. So I would highly recommend them to anyone needing plumbing repairs or plumbing work to be done. CB