Business Details
42 Years
experience
Emergency
services
Trusted Residential Plumbing Solutions in University Place
At Your Service Plumbing was founded in 1984 with a commitment to exceptional residential plumbing service. Our team of certified professionals prioritizes client needs through 24/7 emergency availability, transparent pricing, and personalized solutions. We maintain a legacy of integrity established by founder Rod Thaut, focusing on long-term relationships through honest communication, protective service practices, and continuous technical education.Our Washington state-licensed technicians undergo annual training to ensure compliance with current codes while delivering workmanship that protects homeowners' investments. With office hours from 7:00 AM to 4:30 PM Monday through Friday, our client care representatives remain available around the clock to coordinate service and provide timely updates.
Services
Water Heaters
Leak Protection
Sump Pumps
Water Repiping
Water Conditioning
Details
- Year established: 1984
Highlights and features
- 24/7 emergency plumbing services with rapid response times
- State-certified technicians with annual continuing education
- Personalized service approach with protective home safeguards
- Transparent pricing with upfront cost disclosure
- Established reputation serving Tacoma communities since 1984
Associations and certifications
- Washington State Department of Labor & Industries
- Federated Insurance Company
- CBIC (Contractors Bonding and Insurance Company)
What people say
24/7 emergency response
Professional technicians
Transparent pricing
Thorough explanations
Protective practices
Services
Water Heaters
We provide comprehensive water heater solutions including installation, maintenance, and repair of traditional tank and tankless systems. Our certified technicians diagnose heating inefficiencies, replace faulty components, and optimize system performance. Emergency services address sudden hot water loss with same-day diagnostics and repair options that consider long-term cost efficiency for homeowners.
Leak Protection
Our leak detection and prevention services identify hidden water loss through advanced diagnostic tools and visual inspections. We implement permanent repair solutions for pipe joints, fixtures, and appliance connections while offering Flo smart monitoring systems. This proactive approach helps homeowners avoid structural damage and excessive water bills through early intervention and system fortification.
Sump Pumps
We install, maintain, and repair sump pump systems to protect properties from water intrusion. Our services include primary pump replacement, battery backup system installation, and discharge line optimization. Emergency response addresses failed systems during heavy rainfall events, while preventative maintenance ensures reliable operation during critical weather conditions through regular performance testing and component inspection.
Water Repiping
Our repiping services address aging or damaged plumbing infrastructure with complete system replacements using modern materials. We handle copper, PEX, and CPVC piping solutions for both whole-house and localized repairs. The process includes wall access planning, pressure testing, and restoration coordination to minimize disruption while ensuring long-term reliability and compliance with current plumbing codes.
Water Conditioning
We offer water quality solutions including water softener installation, filtration systems, and iron removal equipment. Our technicians assess household water composition to recommend appropriate treatment options that protect plumbing infrastructure and improve water usability. Regular maintenance services ensure optimal system performance while addressing changing water conditions through periodic testing and equipment adjustments.
People
Kathy Thaut
General Manager
Kathy leads At Your Service Plumbing with a focus on core values and client satisfaction. She prioritizes ongoing staff development and industry knowledge to maintain service excellence. Her leadership emphasizes honest communication and quality workmanship while balancing operational efficiency with compassionate customer care.
Andy Gleixner
Certified Plumber
With over 35 years of experience, Andy provides expert plumbing solutions while maintaining personal client relationships. He combines technical expertise with practical problem-solving to address residential plumbing challenges efficiently. His commitment to continuous learning ensures up-to-date code compliance and modern installation techniques.
Dan Larson
Certified Plumber
Dan brings extensive technical knowledge and a friendly approach to plumbing service. He stays current with industry developments through continuous study and practical application. His client-focused philosophy emphasizes clear communication and thorough explanations of repair options and maintenance requirements.
Brett McCurry
Residential Plumber
Brett combines technical training with a service-oriented mindset to address homeowner plumbing needs. He values the opportunity to help clients resolve urgent issues while providing preventive maintenance guidance. His approach balances technical precision with approachable communication for effective service delivery.
JR Hastings
Service Manager
JR coordinates service operations while maintaining client communication standards. His role ensures efficient job preparation and resource management while preserving the company's commitment to personalized service. He combines technical understanding with organizational skills to support both field technicians and client needs.
Questions
What plumbing services do you offer?
We provide full-service residential plumbing including emergency repairs, water heater maintenance, leak detection, sump pump services, and water conditioning systems.
Are you available for emergencies?
Yes, our 24/7 emergency service responds to urgent plumbing issues with live phone support and rapid technician dispatch.
How do you handle service appointments?
We offer two-hour arrival windows with advance notifications about technician arrival times and service preparation guidance.
What areas do you serve?
We primarily serve Tacoma and surrounding areas in Pierce County, Washington with local knowledge and quick response times.
Are your technicians certified?
All our plumbers hold Washington state certifications with ongoing education to maintain current code compliance and technical proficiency.
Do you offer payment plans?
We provide flexible payment options including payment plans for larger plumbing projects with prior approval.
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Reviews (4)
Rickie Dixon
May 18, 2022
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Dan has been great to work with. Very thorough and is always respectful of our home. He goes over every detail and is always willing to answer any questions. I highly recommend At Your Service Plumbing.
Susan Hayami
May 04, 2022
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At Your Service Plumbing was terrific to deal with. This was our second interaction in three years and each time we have been very satisfied. Staff answering phones were easy to talk with and calls were returned in good time. Tyler Copeland was our plumbing expert on this job and he did a great job, explaining everything before hand as to what might be the problem and then confirming after inspection what was found to be the problem and how it would be handled. Spent a couple of hours going over everything with us and giving great service the day the work was performed. Would definitely recommend him and At Your Service.
Jen
Apr 14, 2022
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This is my second time using this business to help me with some household plumbing. Both times, the technicians were on time, fixed my problem quick, and didn't try and oversell me on repairs. I love in a 110 year old house with some weird DIY holdovers from the previous owners that need to be updated. Both times the At Your Service guys came out, they offered suggestions and walked me through where things can and should be improved in the future. I have a couple major projects coming up on the house and will definitely hire this company as the plumber for those. Hire them right now.
Karen Ramage
Apr 09, 2022
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I had two leaking hose bibs replaced and a new water line installed for an ice maker. Tyler did a great job of explaining how he would take care of the issues and went right to work. He worked quickly and tidied up any mess when he was done. He was professional, knowledgeable and friendly. If I have any plumbing issues in the future, I will use At Your Service Plumbing again. I am very happy with the service I received. Thank you, Tyler, for a job well done.
