Rooter, MD

I can't say enough about Jeremy's performance yesterday! He was not only on time and professional, but very personable and easy to work with. He explained everything and we felt very comfortable with his service and having him in our home. Not a job I would like to do and I'm happy that there are guys like Jeremy available. Thank you!

So thankful for the team being thorough, i.e. -Aya quarterbacking on the phones -John and Caden cabling multiple drains, cleaning up the unavoidable spills, adjusting billing after a half-day of unsuccessful diagnosis of my [old/patchwork/unusual house's tricky problem] -Lyle scoping a second drain for free, because his equipment was out for repair and delayed my fix by a week Another of their teams declared victory prematurely after snaking a drain and not inspecting for ice, but I'd gladly call in the above squad again!

I called them for a water heater service and they responded super fast. Had a little bit issue with the service they provided later but the owner called me back to follow up in person couple of times and got the issue resolved. This is a company really care about the customer experience. For that, I give it. 5 start.

UPDATE** I am updating this review from a 1 to 4 star. The GM Brian personally reached out to me after reading this review to make things right. He reassured me this is not how they do business (unintentionally break things without fixing). He had their insurance company reach out to us and are compensating for the broken machine. I truly appreciate a business owner who prides themselves on their reputation and corrects issues like the one we had and doesn't just say "oh well, too bad." We called out the plumber because our drain was clogged.

They showed up and fixed the problem but in doing so they broke our washing machine. They ran all of our faucets and washing machine nonstop for hours while fixing the drain clog. never explained why they needed to waste all that water. The next day we went to wash clothes and the spin cycle was broken. we hadn't had any issues with the washing machine beforehand.

I called and told the receptionist that we believe the plumbers damaged our washing machine while running it nonstop for hours and she said "they didn't do it intentionally and we can't fix that."

Guys were punctual, professional and did a good job. Our drain spout was so corroded they had to carry out the old tank still 1/3 full! Overall happy with the work. Price was marginally high, but not unfair considering they showed up quickly and clearly worked hard. Service: Water heater installation

I used this company to have the sewer lines of a house I am buying cleaned out before having a scope done. First off, they have great flexibility and availability! The price was reasonable as well. I am a first time home buyer with not much knowledge of any of this, and they did not try to rip me off at all. They made sure to understand what I was looking to have done before starting any type of expensive job.

The man who came out was very professional and honest. The next company who came out to perform the scope said Rooter MD did a very good job, and that he would be referring his clients to them!

We were having issues with our bathroom sink not draining. We called these guys and they came out the next day, looked at the problem and let us know our options and cost. They were very knowledgeable and explained what they thought the issue was, fixed it and were out of here in an hour. Nice guys, will definitely use them again and will highly recommend!

Exceptional work ethics, well mannered, respectful and above all knowledgeable! Second time they were at my house. First time was to unplug sewer lines. This time to fix my old boiler furnance that had water all over my basement floor. It was accomplished with the removal of rusty old parts and a mass effort and strength to remove. I am deeply grateful to their repairmen who go above and beyond satisfying the homeowners. They will be my go to call for future help.

Dan came out to our home and replaces the leaking hose spigot that was soldered in on our sprinkler system. He gave me a price range for the repair based on what might happen and need to be done. I was pleasantly pleased when he finished within 30 minutes with the repair done. Could not have been more pleased with their professionalism and attention to doing things right. I recommend these folks and will use them again for my plumbing needs. Ed Pokriefka 6/17/2020

I called with the impression I would be dealing with a reputable company. I diagnosed and explained the problem over the phone. Pipe connection came a loose and the strainer in kitchen needed some putty. Daniel had audacity to say to putti the strainer $400 and to connect the pipe $99 =$499 for less than 10 min of work. When I told him I was familiar with the charge and that is insane, he calls his boss.

His boss says charge her $99. I over heard Daniel say I'll get her on the back end. In other words he only seal the strainer for $99 and try to charge me more to connect it to the rest of the pipe. Who calls and pays a plumber to leave with a leak. He then he try's to write a contract that say he looked at the problem Nothing stating a fix. He finally fixed all for $99 it took him 8 min. Buyer be CAUTIOUS. THESE PEOPLE ARE SWINDLERS. I will never use them again