Business Details
24 Years
experience
Emergency
services
Trusted Residential Plumbing Services in Loudoun County
Plumb Crazy has been a trusted residential plumbing contractor in Loudoun County since 2002. Founded by Scott and Jessica Smith, our family-owned business combines over three decades of industry experience with a commitment to quality service. As licensed, insured Master Plumbers and Master Gas Fitters, we specialize in 24/7 emergency repairs, water heater installations, drain cleaning, and comprehensive plumbing solutions for homes across Northern Virginia.Our team prioritizes transparency, upfront pricing, and personalized service, ensuring every client receives reliable solutions tailored to their needs. With a focus on community service and customer satisfaction, we maintain a strong reputation for resolving both routine and complex plumbing challenges efficiently.
Services
Water Heaters
Clogged Drains
Sump Pumps
Outdoor Spigots
Kitchen Repairs
Bathroom Repairs
Gas Lines
Broken Pipes
Frozen Pipes
Camera Inspections
Details
- Year established: 2002
Highlights and features
- We offer 24/7 emergency plumbing services with same-day availability.
- Our team includes Master Plumbers with over 30 years of combined experience.
- We provide transparent pricing with no hidden fees.
- Family-owned business serving Loudoun County since 2002.
- We guarantee satisfaction with manufacturer and workmanship warranties.
Associations and certifications
- Licensed
- Insured
- Master Plumber
- Master Gas Fitter
What people say
Friendly, knowledgeable technician
Prompt emergency response
Transparent pricing
Professional and courteous
Thorough explanations
Services
Water Heaters
We specialize in water heater repair, replacement, and installation for residential properties. Our technicians handle electric, gas, and tankless systems, ensuring reliable hot water supply. We partner with leading brands like A.O. Smith and Rinnai while offering manufacturer warranties for added peace of mind.
Drain Cleaning
Our advanced drain cleaning services address stubborn clogs and prevent future blockages. Using high-pressure jetting and camera inspections, we identify root causes like mineral buildup or tree root intrusion. We service kitchen, bathroom, and main sewer lines across Loudoun County.
Sump Pumps
We install and repair sump pumps to prevent basement flooding. Our solutions include primary pumps, battery backups, and Liberty/Zoeller systems. Regular maintenance ensures optimal performance during heavy rainfall or power outages in Northern Virginia.
Gas Lines
Our certified technicians handle natural and propane gas line installations and repairs. We service gas appliances, detect leaks using specialized equipment, and ensure compliance with safety standards. Emergency services address urgent gas-related issues 24/7.
Emergency Repairs
We provide urgent plumbing solutions for burst pipes, frozen lines, and sewer backups. Our 24/7 emergency team responds promptly to residential crises across Loudoun County, minimizing property damage with immediate, professional intervention.
People
Scott Smith
Owner / Master Plumber
Scott has been a Master Plumber since 2002, with over 30 years in the home service industry. He founded Plumb Crazy to combine his expertise with personalized customer care, ensuring quality plumbing solutions for Northern Virginia residents.
Jessica Smith
Owner / Office Manager
Jessica co-founded Plumb Crazy with Scott, managing daily operations and customer relations. Her organizational skills ensure seamless service coordination, maintaining the company's reputation for reliability and client-focused support since 2002.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes, gas leaks, and severe clogs across Loudoun County.
What areas do you service?
We serve all of Loudoun County including Leesburg, Ashburn, Sterling, Purcellville, Dulles, and surrounding Northern Virginia communities.
Are your plumbers licensed and insured?
Yes, all our technicians are licensed Master Plumbers and Gas Fitters with full insurance coverage for residential plumbing work.
Do you offer warranties on your work?
We provide workmanship warranties and manufacturer warranties through our partnerships with leading plumbing product brands for added protection.
How quickly can you respond to service requests?
We offer same-day service for most requests and guarantee prompt emergency response times 24 hours a day, 7 days a week.
Videos
Reviews (5)
Chief J.
Feb 22, 2022
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$400 to replace a shower cartridge is pretty steep (Cartridge provided by Plumb Crazy). I Will likely shop around for a more affordable option in the future, but this may just be inflation and the cost of living in America now. Update: after receiving a second opinion and doing some research, I learned the plumber that came out lied to me. Very disappointed and feel ripped off. Plumber was Tony.
John Smith
Nov 21, 2021
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I had one heck of a clog in our kitchen sink, the Technician that came out had to snake our drain at least 25' from the sink itself. He was clean, great to talk to and did an amazing job! If there were 6 stars I would give that to them! Thank you! Service: Drain cleaning
Aaron H.
Oct 19, 2021
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My house caught on fire, melted a plastic water line, and flooded my basement. Scott was one of the only plumbers willing to come out in the middle of the night to help my family. Given our situation he could have price gouged us, but instead he treated us like a neighbor, was kind, and charged us an extremely fair rate. I'm grateful to still have honest hardworking people left in the trades like Plumb Crazy.
Peter Kirschner
Aug 19, 2021
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Very prompt and friendly service. We had them come out to replace our exterior hose bibs and fix a leak in our secondary tub. The staff was super friendly and gave tips for the future too. We will definitely hire Plumb Crazy again.
Elisa N.
Aug 19, 2021
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Scott refused to wear a mask in our house. He was really rude about it, even though we asked politely. "I'm not wearing a mask! No way!" We had to turn him away. He made it so weird and antagonistic. The whole situation was bizarre. Not everyone in our home can be vaccinated because of health issues. Called another plumber.
