Business Details
40 Years
experience
Emergency
services
Trusted Residential Plumbing and HVAC Services in Goshen, NY
Jones Services has been the premier residential heating, cooling, plumbing, and electrical service provider in the Hudson Valley, Northern Jersey, and Pike County, PA since 1986. Founded by master electrician Will Jones and expanded by his son Bill, our company now operates under General Manager John Moroney and Operations Manager Anthony Paolicelli, who continue our legacy of excellence. With over 75 employees across seven specialized departments, we combine technical expertise with unwavering customer commitment. Our NATE-certified technicians and licensed electricians deliver solutions for systems of all ages, maintaining strict safety protocols and undergoing rigorous background checks.We pioneered text messaging updates with technician profiles to ensure transparency, while our BBB A+ rating and thousands of 5-star reviews validate our industry leadership. Our core values emphasize empathy, integrity, and continuous improvement, ensuring every service call begins with courteous communication and concludes with meticulous cleanup. From emergency repairs to system installations, we guarantee upfront pricing, 100% satisfaction, and 24/7 availability to maintain our reputation as the region's most customer-focused service company.
Services
Heating Repair
AC Repair
Plumbing Repair
Drain Clearing
Electrical Repair
Sewer Line Repair
Water Heater Maintenance
Generator Installation
Indoor Air Quality
Camera Inspection
Details
- Year established: 1986
Highlights and features
- 24/7 emergency service with live answering
- BBB A+ rated with thousands of 5-star reviews
- NATE-certified technicians for HVAC expertise
- Upfront pricing with no hidden fees
- 100% satisfaction guarantee on all services
Associations and certifications
- Better Business Bureau
- NATE Certified
What people say
Prompt emergency service
Professional technicians
Reliable solutions
No hidden fees
Efficient repairs
Services
Heating Repair
Our licensed technicians provide comprehensive heating system diagnostics and repairs for all equipment ages. Utilizing advanced tools and manufacturer-certified techniques, we resolve issues with furnaces, boilers, and heat pumps while maintaining safety standards. Customers receive detailed explanations of repair options and costs before work begins, ensuring complete transparency and system reliability.
AC Repair
Emergency air conditioning repairs address common issues like poor airflow, warm air output, and unusual noises. Our NATE-certified technicians carry essential replacement parts for same-day fixes while explaining maintenance best practices. Diagnostic fees are waived with completed repairs, and all work includes a 100% satisfaction guarantee for residential cooling systems.
Plumbing Repair
From leak detection to water heater maintenance, our certified plumbers handle residential plumbing emergencies 24/7. Services include drain clearing, fixture installation, and sewer line repairs using camera inspections for accurate diagnostics. We specialize in older home systems while guaranteeing upfront pricing and clean job site restoration after every service call.
Drain Clearing
Professional drain clearing combines camera inspections with hydro jetting technology to eliminate blockages caused by tree roots, debris, or pipe erosion. Our two-hour arrival guarantee ensures prompt resolution of slow drains and foul odors while preventing future clogs through comprehensive pipe flushing techniques.
Electrical Repair
Licensed electricians address circuit breaker issues, lighting malfunctions, and panel upgrades while prioritizing safety protocols. Services range from GFCI outlet installations to whole-home surge protection systems, with detailed cost breakdowns provided before repairing outdated electrical systems in homes built before 2000.
People
John Moroney
General Manager
Leading daily operations with 20+ years of HVAC industry experience, John ensures service excellence while maintaining the founding family's commitment to customer care and technical proficiency.
Anthony Paolicelli
Operations Manager
Overseeing field operations and technician training, Anthony brings 15 years of hands-on experience in residential systems management to maintain service quality and team development standards.
Questions
What areas do you service?
We serve Hudson Valley NY, Northern NJ, and Pike County PA including Goshen, Middletown, Vernon, and Milford regions.
Do you offer 24/7 emergency service?
Yes, our 24/7 live answering ensures immediate assistance for heating, plumbing, and electrical emergencies.
Are financing options available?
We offer flexible financing plans for major repairs and system replacements to qualified customers.
How quickly can you respond to service requests?
Our two-hour arrival guarantee ensures prompt response for emergency repairs across our service area.
What certifications do your technicians hold?
Our team includes NATE-certified HVAC specialists, licensed electricians, and master plumbers with ongoing professional development.
Videos
Reviews (7)
Alexandra G.
May 27, 2022
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ZERO STARS Wow this is possibly the worst company I've ever seen. They installed a ductless system for 8k 6 years ago -we have faithfully paid their extortionate prices to "service" it annually AND now a coil has gone 1 year after warranty (after they couldn't "fix it" last year.) What does this guy tell me? 8k for a new coil or he can replace the whole system for 5,700. With a new system that their company uses now. Well they installed the old one. His response - "we don't manufacture them we just install them" Stay away from this company and it's horrendous business practices.
Paul Razukiewicz
May 26, 2022
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Chris T did an awesome job. Explained everything perfectly, was very professional and courteous. I was a little taken aback by the price for coolant but that had nothing to do with him or your company for that matter, I was just surprised how high these prices have skyrocketed. Otherwise excellent service and will definitely use Jones in the future.
Craig Hutcherson
Apr 29, 2022
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Josh came to the house and want right to work. He first called Bradford White to make sure the hot water heater was still under warranty and then gave me three different options. Kudos to Bradford white for honoring the warranty, Josh wanted picked up the new hot water heater installed it. Even gave me a good deal on a service contract because we all know AC season is almost upon us. I know some people would say Jones Services are a little expensive but honestly you get what you pay for. They are timely they are professional and they get the job done!
Jacquline T.
Apr 23, 2022
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Sean was amazing. He was prompt. He explained everything. He repaired a botched job done with another electrician and so far all my flood rings are working great. Thank you! I would recommend this team and would definitely use again Service: Electrical outlet & switch installation
Amanda Wenzel
Apr 12, 2022
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Kyle was very professional and knowledgeable. He gave great advice and is a great representative for his business. John helped point us in the right direction for the system that worked best for us and Jesse and his Crew did installation for us. They were very efficient and clean! Very happy with my service all around!
Zero
Apr 06, 2022
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I am still at the preliminary stages as of now. Mike was great. I called Jones to get an estimate for sewer repair. Mike explained everything as he went through the inspection. He then gave me the available options and prices for each. Very personable and professional. Great experience so far.
Wally Millett
Mar 14, 2022
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This is my first time using Jones. Very honest company. They give you choices in what direction you will like to go in no pressure at all explains options to you. Brian very well trained excellent at his job installing a new hot water tank and also diagnosing the issue with the old one. I've used several other companies Jones ranks more than five stars going forward I will continue to use them thank you to the team at Jones and also the plumber Brian. BTW unbelievable how quick he was able to get the old one out and in and go to the distributor and pick up a new one Thank you Wally
